Ravikumar Sharma Email & Phone Number

Mumbai, Maharashtra, India

-Drive the optimization of CRM tools, particularly Salesforce, enhancing both customer experience and team efficiency.- Represent South Asia in defining, reviewing, and improving operational processes, emphasizing consolidation, and centralization for increased efficiency.- Spearhead customer satisfaction initiatives through continuous innovation and process enhancements, overseeing critical functions like order fulfillment, order processing, and customer support.- Ensure adherence to quality procedures, consistently delivering high-quality products and services.

Mumbai, Maharashtra, India

- Formulate and execute a strategic community engagement plan in collaboration with CIN's sales, marketing, and clinical teams, showcasing a holistic approach to community involvement.- Conduct comprehensive analysis of resources and assets, ensuring effective engagement of recipients in alignment with organizational objectives.- Cultivate positive relationships with cochlear implant recipients and clinicians, serving as the primary point of contact and fostering a supportive and communicative environment.- Identify upselling and cross-selling opportunities, providing valuable guidance to the sales team for proactive actions to drive revenue growth.- Collaborate with cross-functional teams to design and implement a series of Path2Success events to engage patients and increase revenue while upgrading patients to newer technology.- Collaborate with Microfinance organizations to implement innovative financing schemes.

Mumbai, Maharashtra

- Drive patient support program through the design of a patient-centric model to meet brand objectives and secure healthy outcomes.- Act as a SPOC to oversee patient program setup, initiation, and execution together with local/franchise POP partners in CPO India.- Drive operations of 4 service providers (Indegene, Health Care at Home, IQVIA & TATA 1 MG), providing support in developing SOP, CRM system, program insights, and training for staff.- Monitor the performance of 200+ third-party counselors and team leaders, ensuring smooth execution of the program as per Novartis compliance policies.- Recognize changes in the pharmaceutical industry and devise a patient strategy with an aim to deliver better therapeutic outcomes and adherence to therapy.

Mumbai, Maharashtra, India

- Lead a team of 20+ individuals to ensure operational excellence through the implementation of compliance policies.- Play a critical role as a gatekeeper to ensure documents are reconciled as per set processes for 10,000+ events and spends of 70+ Cr in a year.- Coach the field force to execute events in accordance with Novartis policies and procedures with the design of learning and development tools, procedures, and good practices.- Review and propose various models of operations for the smooth execution of events.- Undertake projects as and when necessary in line with the organization's needs. - Proactively review processes, practices, and documents to identify gaps. - Drive strategic projects such as Xpend Lite, Docusign launch, and "Happy to Hear" project, demonstrating the ability to influence and form strong partnerships with cross-functional partners.

Mumbai Area, India

- Drive sales force excellence through goal setting, performance monitoring, SFE KPI monitoring, and customer engagement.- Design incentive and compensation plans, conduct doctor profiling & segmentation, develop account plans for KOLs and key accounts, and manage field force deployment and restructuring.- Roll out and execute Veeva CRM platform for Sales, Medical, and KA team: Training/Coaching of Veeva to the field personnel to ensure the team is in line with company goals.

Mumbai Area, India

Mumbai Area, India

- Promote Eli Lilly’s diabetic specialty brands to doctors and generate sales.- Facilitate various marketing activities such as case study discussions, CME’s, seminars/conferences, enhancing brand awareness and visibility, resulting in increased sales for the diabetic portfolio.

Masters In Marketing Management, Business, Management, Marketing, And Related Support Services

Bachelor'S Degree, Pharmaceutical Sciences