Gm – Product Engineering
Bangalore
Joining CBay as a Project Manager grew into the role of GM – Product Engineering additionally responsible for Solutions Architecting. I was responsible for the development and upkeep of the Healthcare BPO enablement solutions and Software solutions provided for the Hospitals and Clinical practices in USA, UK and Gulf. The solution had enabled CBay to grow its revenues above $60million, and earn recognition as Fastest growing Technology Company in USA (according to Deloitte and… Show more Joining CBay as a Project Manager grew into the role of GM – Product Engineering additionally responsible for Solutions Architecting. I was responsible for the development and upkeep of the Healthcare BPO enablement solutions and Software solutions provided for the Hospitals and Clinical practices in USA, UK and Gulf. The solution had enabled CBay to grow its revenues above $60million, and earn recognition as Fastest growing Technology Company in USA (according to Deloitte and Touche and Forbes) for three consecutive years. The solutions were used by thousands of doctors and medical Transcriptionists to deliver the Medical records directly into Physicians desktop or to the HIS.• Developed/maintained www.cbayscribe.com, which is a medical records management solution for small-medium clinical practices in USA and www.cbayflo.com, CBay’s enterprise workflow platform for large Hospital clients. • Developed a product, CBayMed, which is targeted at a market dominated by Dictaphone. It helps Medium to Large scale hospitals to manage their Medical Records.• The software solution deals with the complexities like, scalability, 24/7 operations with no downtime, very short transaction turnaround (2hours) and work productivity optimization solutions. • Solutions Interface with large HIS (Hospital Information Systems) using HL7 interface specifications.• The tools covered the technology domains of IVR, Voice Recognition, Handheld device programming interfaces for both wired and wireless communication.• Interacted with large hospitals and healthcare providers in USA, UK, and Saudi Arabia, in relation to understanding their needs and improving the product offerings.• Played a key role on a quality assurance program for process improvement to lead to ISO 9001:2000 registrations.• Have briefly managed Implementations and Operations from the CBay Head Quarters at Annapolis, Maryland, USA.• Have assisted IT & NOC in the infrastructure Capacity Planning. Show less