Ravishankar Murugan Email and Phone Number
Ravishankar Murugan work email
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Ravishankar Murugan personal email
Expert in managing operations for SAAS and PAAS platforms. Experience in building SAAS services from the ground up. Transitioned On-prem software to the SAAS platforms. Have successfully taken many services from inception and maturing them by building robust CI/CD, monitoring, availability & security platforms. Expert in getting SOC certifications for SAAS services.Prior to Cohesity have worked at Riverbed, Informatica, and AWS Redshift service ( Amazon). During all these tenures, was responsible for managing the fleet end to end from its availability, monitoring, capacity, etc. Built and managed teams globally to meet the demands of fast-growing services.Previous to AWS was leading the Customer Engineering team of 40 people in BMC software. I also have a strong background in managing and building support teams, I was in the support industry for 10 + years and have built several teams from the ground to support new cloud products in BMC Software. Expertise in working with outsourcing partners in India, negotiating contracts, and building an extended arms to support the current teams.
Cohesity
View- Website:
- cohesity.com
- Employees:
- 7742
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Vice President - Cloud Operations And EngineeringCohesitySunnyvale, Ca, Us
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Sr. Director - Cloud Operations & EngineeringCohesity Aug 2018 - PresentSan Jose, California, UsResponsible for the SAAS services at Cohesity.
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InvestorOnswitch Energy Jan 2015 - PresentSan Francisco, California, UsOnSwitch is a trusted market platform providing onsite energy solutions to commercial buildings for the highest financial return and the easiest way to buy. When an energy buyer comes to the platform, OnSwitch analyzes their building, energy use, and organizational preferences; then evaluates all available onsite energy systems and services, utility services, and financing options to generate a customized and financially-optimized solution for the energy buyer. -
InvestorThe Globalsolutions Llc 2016 - PresentCupertino, California, UsGlobalSolutions help migrates customers seamlessly into the AWS cloud. Security products of GlobalSolutions help secure the Guest OS and the AWS infrastructure resources, while managing cost. GlobalSolutions is one of the top 7 vendor in AWS MarketPlace and one of the top two vendor in providing windows based AMI in the AWS MarketPlace. -
Sr. Director - Head Of Cloud Operations & Infrastructure EngineeringRiverbed Technology 2016 - Aug 2018San Francisco, California, UsResponsible in managing the SDWAN service of Riverbed hosted in public clouds. It is always exciting to move customers from the traditional monolithic platforms to services and help them deploy, manage and monitor efficiently in AWS & Azure cloud. -
Director Cloud OperationsInformatica 2016 - 2016Redwood City, Ca, UsIn the current role i manage the operations of Informatica cloud Platform-as-a-service solutions. Responsible for 7*24 operations, security compliance, monitoring, automation and deployment of changes and meet the demands of the growing customer base from infrastructure and availability. In addition to the day to day operations responsible for building a hosting platform in AWS using the EC2, S3, RDS and other services of AWS. -
Cloud Operations Head, Redshift, Aws Database ServicesAmazon Web Services 2014 - 2016Seattle, Wa, UsResponsible for managing the entire AWS Redshift (Distributed data warehouse) service. Spearheaded the change control, deployments, automation/tooling, availability, monitoring, and capacity management of the fleet. -
Sr Manager Product DevelopmentBmc Software Jun 2012 - Sep 2014Houston, Texas, UsManaged a team of 30+ software engineers to deliver service packs, patches, and hot fixes for Cloud/Data center automation product line. Built an engineering team focused on customers. -
Manager - Product Support & Sustenance EngineeringBmc Software Jul 2008 - Dec 2012Houston, Texas, UsManaged different support teams including Cloud Management, Remedy, Marimba etc. In all the roles i have raised the customer satisfaction by 20% + and have maintained it around 80%. For most of the products i supported i have built a team in low cost center to reduce the cost still maintaining the quality of service. Have been instrumental in building teams from scratch for new products and rolled out several processes to improve the efficiency within the team and as well to improve customer satisfaction.
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Support Manager Offshore OperationsBmc Software Jul 2004 - Jul 2008Houston, Texas, UsManaged 20+ team, improved customer satisfaction by 100%, reduced attrition, improved on all operational metrics to enhance support delivery to customers.
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Lead Support Engineer - Managing Offshore OperationsMarimba Inc Jul 2003 - Jul 2004Supported key financial and insurance accounts.Worked on to improve the processes while building an offshore team.Trained the offshore team on technical and customer handling skillsInstrumental in Improving customer satisfaction by rolling out new processes
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Technical/Premier Support EngineerMarimba Inc Jul 2000 - Jun 2003Provided dedicated support to customers like Schwab, Metlife , UBS for the Marimba software management product
Ravishankar Murugan Skills
Ravishankar Murugan Education Details
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Wayne State UniversityDistributed Computing -
University Of MadrasMechanical
Frequently Asked Questions about Ravishankar Murugan
What company does Ravishankar Murugan work for?
Ravishankar Murugan works for Cohesity
What is Ravishankar Murugan's role at the current company?
Ravishankar Murugan's current role is Vice President - Cloud Operations and Engineering.
What is Ravishankar Murugan's email address?
Ravishankar Murugan's email address is ra****@****bed.com
What schools did Ravishankar Murugan attend?
Ravishankar Murugan attended Wayne State University, University Of Madras.
What skills is Ravishankar Murugan known for?
Ravishankar Murugan has skills like Management, Outsourcing, Program Management, Enterprise Architecture, Bmc Remedy, Offshoring, Pre Sales, Enterprise Software, Sdlc, Agile Methodologies, Requirements Analysis, Cloud Computing.
Who are Ravishankar Murugan's colleagues?
Ravishankar Murugan's colleagues are Simarpreet Singh, Ryan Alvarado, Tarcan Serdaroglu, Graham Holt, Marco A., Ramakrishna G, Mitch Gates.
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