• Manage daily operations of the Billing department.• Manage 8 employees of the Billing Department and 6 employees of the support services team for billing complaints• Handle legal claims about consumption disputes and power theft• Support to optimize the bill complaints process within the customer service department• Part of the management team to determine the strategy of Customer and Commercial Services department• Coaching and guidance colleagues to realize the company's… Show more • Manage daily operations of the Billing department.• Manage 8 employees of the Billing Department and 6 employees of the support services team for billing complaints• Handle legal claims about consumption disputes and power theft• Support to optimize the bill complaints process within the customer service department• Part of the management team to determine the strategy of Customer and Commercial Services department• Coaching and guidance colleagues to realize the company's strategy together• Redesign the Customer Service and Metering & Billing Business Processes• Standardize the business processes by documenting these in Standard Operating Procedures• Train Billing, Customer Service Department and Call Centre employees• Recruitment of personnel Show less

Implementation of the Enterprise Resource Planning- Customer Information System • Overall manage and coordinate the Enterprise Recourse Planning project of the Customer Information Module.• Manage and supervise Subject Matter Experts (SME)• Coordinate and compose the Business requirements• Lead the Business Process Redesign for processes related to consumer life cycle• Coordinate and execute automation projects• Research into digital and automated… Show more Implementation of the Enterprise Resource Planning- Customer Information System • Overall manage and coordinate the Enterprise Recourse Planning project of the Customer Information Module.• Manage and supervise Subject Matter Experts (SME)• Coordinate and compose the Business requirements• Lead the Business Process Redesign for processes related to consumer life cycle• Coordinate and execute automation projects• Research into digital and automated solutions• Translate business needs into technical solutions with the ICT Department• Analyze customer needs and upgrade or Implement new service solutions• Supporting ICT projects like Management Reporting, Short Message Service, Mobile App, What’s App for Business• Manage all the Customer and Commercial Service Procedures.• Consult departments within EBS to optimize the operations and propose ICT solutions Show less

• Translate business needs into technical solutions with the ICT Department• Analyze customer needs and upgrade or Implement new service solutions• Supporting ICT projects like Management Reporting, Sort Message Service, Mobile App, What’s App for Business• Manage all the Customer and Commercial Service Procedure.• Consult departments with EBS to optimize the administration and propose ICT solutions

• Users and operational systems Troubleshooting;• Installation of Servers;• Maintenance & Monitoring of servers;• Maintenance of user accounts;• Structuring the network cabling;• Documenting the servers and network.