• Successfully handling the large variety of customers spanning from the APAC countries to the Middle East and also from the European countries and coordinating with them to resolve their network & security related issues in their network with the concern of Cyberoam UTM and Sophos XG firewalls to enhance their network optimization which results in theirBusiness enhancements.• Responsible for configuration of Cyberoam and Sophos XG firewalls, SSL VPNs, IPSEC, MPLS, Web and application protection through firewall policies, Cyberoam Central Console Sophos central firewall, wireless, Sophos email protection (appliance), I-View (open-source logging software for reporting), Endpoint Data Protection Security/Data Leakage Prevention,Remotely.• Troubleshooting network problems to ensure minimum downtime and maximum network availability. Understand customer requirements, Network Infrastructure & Prepare Network Diagrams.• Network packet analyses using packet sniffer tool and checking for compliance with the RFCs and detecting attacks.

• Front-line service Analyst which Communicate with the user via phone or email to resolves issues related to Computer, Network and Operating Systems• Use different Backup tools to backup the user information from Windows 7 and restore the information/data on Windows 10• Install the software, modified and repaired hardware and resolved technical issues• Use MARVAL ticketing system to keep track of the incident• Provide remote, network and other security group access to users• Troubleshoot hardware problems and provide support to requests remotely and at the internal customers' workplace• Demonstrated and adept technical knowledge of products, used it continuously to resolve customer problems and leave them extremely satisfied with the service received• Works with the team to achieve performance goals and increase productivity