Ravinder Das Email & Phone Number

Gurgaon, India

Looking for companies to partner with in the fields of Manpower Resourcing, Training, and HR Services Outsourcing through Head Hunting, Data Base Management and initial Meet & Greet to shortlist the best resources for the position.Can provide Man-Power from Junior Level Management all the way to the Top Rung.

Gurgaon, India

Looking for companies to partner with in the fields of Manpower Resourcing, Training, and HR Services Outsourcing through Head Hunting, Data Base Management and initial Meet & Greet to shortlist the best resources for the position.Can provide Man-Power from Junior Level Management all the way to the Top Rung.

Gurgaon, India

Sourcing of manpower, Building Maintenance, Security, Discipline, Purchase and liaise with external vendors

Jaipur Area, India

Handle hygiene across all processes in relation to AHT, Schedule Adherence, Manpower retention and related work

Jaipur Area, India

Handling Quality and process Improvement across the process

• In-Charge of the Command Center
• streamlining the entire process on Manpower Allocation & Management, Break Management, Schedule Adherence, Report Back Process, Shrinkage Management and Knowledge Drill-down

• Manage 4 TLs and 140 Associates and the Call Quality Team
• Manage Customer Experience across the floor
• Developed modules around Customer Needs to identify TNI & A for Associates
• Fortnightly Calibration Sessions instituted with Call Monitoring Team which has resulted in a decrease in variance from 30% to 4%

Handled call escalations where the tech support agents were not able to either handle the customer or the situation. Primarily handled escalated escalations (Manager escalations)

Gurgaon

Take incoming calls in the call center

Train new recruits on soft skills

Trained new hires on Customer Service and Customer Care

On Site and Off Site trainer on Soft Skills

B'Com, Commerce, Accounts

B'COM

Finished Icse, Commerce

Activities and Societies: Choir, Debate Team, Quiz Team, Football Team.Commerce