Ravinder Kaur Email & Phone Number

Toronto, On, Ca

Scarborough, Ontario

● Collected, cleaned, and validated datasets from sources such as Splunk and web analytics, improving operational efficiency by 15% across multiple departments.● Developed and maintained KPI dashboards, reducing reporting time by 30%, while enhancing data-driven decision-making for 10+ stakeholders.● Performed trend analysis and anomaly detection, cutting data preparation time by 25%, leading to faster insights and improved project timelines.● Collaborated with cross-functional teams to streamline workflows, enhancing process efficiency by 15% and improving overall team performance.● Delivered ad-hoc data analyses, optimizing performance for digital applications on 5+ platforms and driving measurable improvements.

North York, Ontario, Canada

● Provided first-level technical support, resolving 85% of customer inquiries on the first call and maintaining a customer satisfaction rate of 92%.● Efficiently resolved technical issues, reducing average resolution time by 20%, and enhancing overall customer experience.● Managed over 50 inquiries daily related to repairs, replacements, and connectivity, ensuring timely and accurate resolutions within SLAs.● Educated customers on product features and troubleshooting techniques, increasing customer self-service usage by 18% through effective knowledge sharing.● Documented customer interactions and resolutions with 99% accuracy in Microsoft Office applications, improving data integrity for future reference.

Mississauga, Ontario, Canada

● Delivered exceptional customer service, increasing customer satisfaction scores by 18% and driving repeat business across 3 key product categories.● Achieved monthly sales targets consistently, contributing to a 12% increase in store revenue over a 6-month period.● Assisted 50+ customers daily with product inquiries and purchases, ensuring a smooth shopping experience and driving upsell opportunities.● Maintained accurate inventory records, reducing stock discrepancies by 10% and improving product availability for customers.

Training Program, Business/ Data Analyst

Diploma Certification, Information Technology

Diploma Certification, Information Technology

Bachelor Of Science - Bs, Computer Science