As an experienced Technical IT Support Officer, I have dedicated over 2 years to delivering exceptional customer service and technical solutions to a diverse client base. Skilled in supporting PCs, Macs, and Linux systems, I thrive on quickly identifying and resolving a wide range of software, hardware, and network issues.Most recently, I joined the team at TechnoSource Australia, where I serve as the first point of contact for up to 3500 clients, managing ticket volume and assignments to maintain optimal efficiency. Prior to this role, I gained valuable experience as a Technical Support & Help Desk professional at Brands Australia, where I provided integration support for biometric software projects, communicated with international software developers, and ensured regulatory compliance for new product lines.My passion for continuous learning has driven me to expand my skillset, earning certifications in AWS Cloud Practitioner and Cyber Security. I also hold a Master's degree in Information Technology from Federation University Australia, with a focus on enterprise systems, big data, and cloud computing.Whether it's providing remote software updates, liaising with repair centers, or resolving complex network infrastructure issues, I am dedicated to delivering exceptional technical support and exceptional customer service.Let's Connect: Passionate about networking and collaboration. Open to connecting with like-minded professionals and exploring new technical horizon.