Ravinder Rathore Email and Phone Number

Working as Fault Engineer, Knowledge of NMS Tool , Working on ECI SDH and NPT.Knowledge of MPLS and BGP.

• Part of NMS team for “AIRTEL IWAN INOC for PAN India.• Responsible for configuration of Radwin, cambium, Alvrian makset devices.• Part of Online Resolution (OLR) backend team.• Collecting required logs for troubleshooting purpose.• Troubleshooting Site-to-Site VPN issues.• Coordinate with customers and provide first level troubleshooting.• Coordinate and assign service request to last mile vendor team and coordination for restoration as per requirement.• Take up and follow escalation with concern teams for early resolution of complaints and closer within approved SLA.• Take sole ownership of the complaint till the final resolution.• To provide high quality of services in NOC operations.• Maintain the network uptime as per SLA.• Perform basic troubleshooting of Cisco network device health, determine routing path, ARP lookup & layer-2, trace route, determine L2 errors & discard.• Worked on troubleshooting of complex LAN/WAN infrastructure.• Understanding and Knowledge of Technologies like: Ethernet/GPON/EPON.• Understanding and Knowledge of Technologies like: DOCSIS 3.0 and 2.0