Ravinder (Ruby) Johal Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

• Facilitated Effective Communication: Acted as a liaison between customers and management to address critical issues, including allergy concerns, large party bookings, and gift card transactions.
• Presented award for booking the most reservations, 2023.
• Excelled in High-Pressure Environments: Successfully managed and served up to 30 customers simultaneously in a fast-paced setting, contributing to positive Google reviews for exceptional and efficient service.
• Recognized for Performance: Awarded in 2022 for achieving the highest number of reservations, demonstrating outstanding customer relationship management (CRM) skills.
• Trained and Mentored New Staff: Onboarded new servers by instructing them on quality standards, the use of iPads for order taking, and operation of point-of-sale systems.

North York, ON

• Drafted and Managed Employment Documentation: Prepared and issued a range of employee communications, such as letters of hire, employment verification, leave of absence, payroll changes, and modified duties notices.
• Screened and Verified Candidates: Performed thorough screening and reference checks to ensure the suitability of candidates for various positions.
• Optimized Job Advertising: Edited and posted job advertisements on platforms like Indeed and identified additional free job posting sites to maximize recruitment reach.
• Conducted Competitive Research: Researched industry trends to ensure the organization's competitiveness and alignment with best practices.
• Maintained Employee Records: Updated and managed employee files, including contact information, personal details, and hire/termination dates.
• Supported Onboarding Processes: Assisted in the onboarding of new hires, facilitating a smooth integration into the organization.

Toronto, Ontario, Canada

Winnipeg, Canada Area

• Managed floor by resolving all customer questions and concerns (sending international money orders, documenting and processing returns/exchanges and sending all cashiers for scheduled breaks which created a.
• Performed cash reconciliation by counting and documenting amount in tills at the end of shifts and comparing to original cash float amount
• Prepared documented notes for next desk managers on shift including any important information, or changes made during the shift for the purpose of their awareness.