•Facilitated Effective Communication: Acted as a liaison between customers and management to address critical issues, including allergy concerns, large party bookings, and gift card transactions.• Presented award for booking the most reservations, 2023.•Excelled in High-Pressure Environments: Successfully managed and served up to 30 customers simultaneously in a fast-paced setting, contributing to positive Google reviews for exceptional and efficient service.•Recognized for Performance: Awarded in 2022 for achieving the highest number of reservations, demonstrating outstanding customer relationship management (CRM) skills.•Trained and Mentored New Staff: Onboarded new servers by instructing them on quality standards, the use of iPads for order taking, and operation of point-of-sale systems.

•Drafted and Managed Employment Documentation: Prepared and issued a range of employee communications, such as letters of hire, employment verification, leave of absence, payroll changes, and modified duties notices.•Screened and Verified Candidates: Performed thorough screening and reference checks to ensure the suitability of candidates for various positions.•Optimized Job Advertising: Edited and posted job advertisements on platforms like Indeed and identified additional free job posting sites to maximize recruitment reach.•Conducted Competitive Research: Researched industry trends to ensure the organization's competitiveness and alignment with best practices.•Maintained Employee Records: Updated and managed employee files, including contact information, personal details, and hire/termination dates.•Supported Onboarding Processes: Assisted in the onboarding of new hires, facilitating a smooth integration into the organization.

•Managed floor by resolving all customer questions and concerns (sending international money orders, documenting and processing returns/exchanges and sending all cashiers for scheduled breaks which created a well-organized work flow)•Performed cash reconciliation by counting and documenting amount in tills at the end of shifts and comparing to original cash float amount•Prepared documented notes for next desk managers on shift including any important information, or changes made during the shift for the purpose of their awareness.