MIS & Business Analysiso Tracking, monitoring & reporting production performance on daily / weekly basis. o Identifying & highlighting business issues at early stages for timely quick turn-around. o Assisting sales team with different analysis for identifying cross brand opportunities & closure. o Responsible for analyzing CRM health report & suggest corrective actions.o Responsible for publishing periodical & ad-hoc CRM & fulfilment reports with stakeholders. Management Systemo Responsible for monitoring and tracking end to end production progress and timely deliverables.o Monitoring customer life cycle and assuring customer satisfaction.o Tracking renewals & supporting regional team for customer renewals & retention. o Supporting regional CRM & sales team for client coordination & tracking timely closures.o Leading fulfilment and CRM team for work assignment and timely catalogue deliverables. o Assuring customer satisfaction while working closely with online marketing & sales teamso Monitoring & tracking third party vendor MIS for seamless accounting.o Providing product & process training for internal & external team members.