Responsible for the P/L for Housewares business of the store, Complete responsibility for product flow, manpower planning, recruitment, training, ordering, in-store-promotions,execution of flyer, co-ordination with vendors, clearance and new merchandise. Handling of all customer issues and disputes.Employees relations and management development of associates.learning: people management, management principles , crisis management, coaching, employee relations.

This company has been there for around 95 years and Top Canadian BrandThe company who has been able to manage retail competition and survive successfully.Involved in managing &supporting complex internal project to develop new organizational capabilities, streamline operations, reporting, increase revenues, reduce costs,manage change initiatives and training to adapt and put in place new capabilities. - Execution of special project- from idea to implementationLearning: how… Show more This company has been there for around 95 years and Top Canadian BrandThe company who has been able to manage retail competition and survive successfully.Involved in managing &supporting complex internal project to develop new organizational capabilities, streamline operations, reporting, increase revenues, reduce costs,manage change initiatives and training to adapt and put in place new capabilities. - Execution of special project- from idea to implementationLearning: how a company uses change management to stay relevant, management structure to make informed decisions, way to manage profitability, use of data in decision making and project based working Show less

Supporting T-mobile USA in providing world class customer service. T-Mobile is among the top wireless company in providing world class customer service. Exposed to the best practices in delivering world class customer service. Developed world class curriculum, imparted training, train the trainer, projects to develop world class customer service and coached line managers. Worked with Verizon Wireless to setup a new facility ( Verizon is know for top technical support… Show more Supporting T-mobile USA in providing world class customer service. T-Mobile is among the top wireless company in providing world class customer service. Exposed to the best practices in delivering world class customer service. Developed world class curriculum, imparted training, train the trainer, projects to develop world class customer service and coached line managers. Worked with Verizon Wireless to setup a new facility ( Verizon is know for top technical support training)Learning: customer focus way of working, delighting the customer, quality in service. Show less

Canadian Largest Provincial Government Services, Budget around 145 billionService transformation Projects, Implementation of policy from start to implementation, Research, labour Relations, Change management, training.Learning: large scale service transformation, decisions based on research and policy, modern methods of working, service improvement focus

Handled various project for client organization in HR and businessAdvised clients on HR restructuring and organization designLearning: applied my extensive reading of management, organization design, change management, working of organizations literature into practice.

Responsible for training and consulting businessLearning: managing operations and people

Exposed to all aspects of running a complex engine plant - production, assembly, materials, new projects-- setting up of pumps division, after sale service, design, R&D, contracts, PPC, Purchase, despatch, internal audit and labour relations.