Ravinder Singh Email & Phone Number

Reading, Gb

Amstelveen, Nh, Nl

Amsterdam, North Holland, Netherlands

During my stint with TATA Consultancy Services, I am providing customer-facing product support for Microsoft Office 365 products especially Exchange Online, On Premise Exchange 2016, Microsoft Teams, SharePoint Online, Azure Actice Directory, Azure AD Connect. I used to demonstrate and prove to our customers the capabilities of Microsoft's Collaboration products and services, and how we can make their businesses more successful. I have helped customers in designing, configuring, and implementing Office 365 and other Office collaboration products & services. Implementation of new features in Office 365 tenant. Office 365 Security and Compliance administration, Exchange Online Protection management, SPF/DMARC/DKIM records management, Email Filtering. Configuring filters like Connection Filter, Spam Filter, Transport Rules, Malware & Content Filter and Advanced Threat Protection (ATP). Automating and executing Office 365 procedures utilizing Windows PowerShell. Worked on AAD Connect server upgradation. Worked on Azure AD for Audits and Infra audits. Workforce and service delivery optimization through continuous improvement and industrialization.

Noida Area, India

Started acting as the Technical lead and was responsible for distributing the Technical task among the team/SME. Planning the technical part of the project and making sure that they are completed in time. Planning different Service Improvement plans (SIPs) that will help customer in cost saving or avoid future issues. Fixing the mail routing issue and Email gateway issue that comes as Escalation. Managing the Application mailboxes platform which hosted at On Perm Exchange Server 2016.Roles & Responsibilities:Plan the Project and Managing the project in different stagesSort out the Technical Difficulties and maintain the timeliness of the Project completionCoordinate with different vendors involved and bring the project to completionHandle escalations from the client and different vendors involvedProvide Technical help and Expertise to Support Engineer.Created the governance document for Mail Filtering Gateway (EOP)Manage all the application and their flow on the Exchange 2016.

Noida Area, India

I was part of AON Hewitt internal IT team and my responsibilities included Implementing policies and provide Office 365 and Exchange 2013 technical support to users in whole AON Hewitt organization. Along with O365, I got the opportunity to work with other technologies as well which included Azure AD (Conditional access, Multi factor authentication, PIM, App registration etc.). I have successfully helped AON Hewitt to migrate all the mailboxes from Exchange 2013 to O365 and once migration was complete I was responsible for O365 administration. Some of the tasks involved in O365 administration were troubleshoot Mail flow related issues (Email security, Spam and Phishing, NDR’s), implementing SPF, DKIM and DMARC, managing user mailboxes and lot more.

Gurgaon, India

Working with TATA Consultancy Services, my responsibilities included providing customer-facing product engineering support for Microsoft Office 365 (Exchange Online, Migration, Mail Flow, Email security, AAD Connect, Outlook). I used to attend calls with different TCS customers and helped them resolve all the issue related to O365. During this period, I got the chance to work with multiple customers especially from North America and EMEA time zone.

Noida Area, India

Worked as a System Administrator and provided technical support for Windows Servers administration, Active Directory, DNS, DHCP, Print Server administration. Administrating and supporting for Lotus Domino Servers 7.0, 8.0, 8.5 and lotus notes clients for large customers. Monitor system utilization, capacity, and detect, diagnose, and resolve complex problems using best practices. Participate in infrastructure capacity planning and expansion activities. Maintain security controls and compliance on all hardware systems. Available for 24x7 response to critical issues on core infrastructure and applications.

Post Graduate Diploma In Information Technology ( Pgdit ), Information Technology

Bachelor Of Computer Application - ( Bca ), Computer Software Engineering