Rav Dhaliwal Email & Phone Number

London, England, GB

London, GB

Finding and backing the next generation of ambitious intelligent Enterprise data, infrastructure and developer focused software companies in Europe, working closely with founders and executive teams to build the foundations for long term sustainable revenue growth and customer value.

London, GB

Working with the CEO and leadership team to help scale this leading Simulation Ops company - https://www.quaisr.com/

London, England, GB

Limited Partner in Atomico VI fund.

London, GB

San Francisco, California, US

London, GB

Angel investor (multiple rounds)

Helsinki, Helsinki, FI

London, England, GB

Tel Aviv, IL

Amsterdam, NL

Investor and advisor to the CEO, board and executive leadership team on all aspects of go-to-market both in the run up to and post acquisition by Gainsight.

San Francisco, California, US

San Francisco, California, US

Developing and delivering an in-depth module for CS executives around hiring as part of the "On Deck Customer Success Programme (ODCS)". ODCS focuses on CS business management topics with practical example sharing from industry experts and peers, combined with a continuous community and brains trust of world-class CS experts.

San Francisco, California, US

• Senior executive and 1st London employee. Founded and run the Global Customer Success team as well as scaling and leading the EMEA Customer Success business. Made foundational cross functional hires globally including.
• Convinced Slack founders of the need for Customer Success (back in 2015)
• Returned $16 million in incremental ARR in 2017 / 2018
• Returned $25.1 million in incremental ARR in 2018/2019
• 1st London employee, establishing UK office & representing Slack in market
• Hired initial team in NYC, Melbourne, Dublin & London (plus Global CS leader in SF)

San Francisco, California, US

• Built and lead Zendesk’s Customer Success business in EMEA. Accountable for scaling the European team, customer satisfaction, retention, growth and services pre-sales.Achievements
• 1st success employee in EMEA. Accelerated team growth to 11 people across 5 European locations, supporting customer’s worth over $2.85 million USD in annual revenues
• Drove an average of 40% expansion in customers that engaged with the Success team
• 98% EMEA Wide customer renewal rate to date
• Average Success Team customer satisfaction rating of 9.34 out of 10

San Francisco, CA, US

Built and lead Yammer's European Customer Success organisation in the UK, France and Germany. Responsible for helping some of the world's largest companies and organisations drive adoption and business value from Enterprise Social Networking and Microsoft's Cloud based Office productivity suite (Office 365). Accountable for customer satisfaction, retention.

San Francisco, California, US

Responsible for building and maintaining a strong trusted advisor relationship with some of the largest Salesforce.com UK accounts (in the $750K to $5 Million USD range).Worked closely with customers to understand their business needs and goals and provided proactive best practice advice and recommendations to optimise and expand their adoption of.

Armonk, New York, NY, US

• Responsible for the operational health of large Enterprise software customers across Europe. Managed a team of 3 Associate account managers and 6 Field Engineers to help Enterprise customers deploy and maintain their.
• “IBM Services professional of the year" award winner 2008.
• "Services Award" winner for outstanding customer sat Q4 2009.
• Generated £220K in additional software sales from existing customer accounts in 2009.
• Developed 3 new support offerings, generating £170K from new customer accounts in 2009.
• Successfully led the competitive defence of a £2.1 million account.

Armonk, New York, NY, US

• Worked with Enterprise customers around the globe to design and deploy solutions with software products in IBM's Enterprise Collaboration and Social Networking portfolio (such as Notes/Domino, Sametime, Quickr.
• Conducting design workshops and reviews with customers.
• Developing Policies, Standards, Procedures & Guidelines for Service operations.
• Producing detailed system architecture designs and deployment, upgrade and migration plans.
• Delivering proof of concept and pilot environments.
• Designing and deploying high availability solutions.

• Created and managed a new “Messaging & Infrastructure” business unit, recruiting and leading a team of three Microsoft and Lotus consultants specialising in infrastructure deployment, upgrades and migrations.Achievements
• Delivered new Microsoft Exchange & Lotus Domino migration projects worth £190K.
• Won over £200K of additional education and development work from existing customers.
• Achieved a customer satisfaction average rating of 9.7 out of 10.

Global, US

• Technical lead for the Global deployment of an entirely new Windows Server based Lotus Notes mail and application infrastructure for 25,000 bank employees.Achievements
• Developed an automated software build CD, saving hundreds of hours deploying new servers.
• Completed 4 months ahead of schedule, saving approx £1 Million of the project's budget.
• Delivered 98% system availability up from 62%.
• Deployed automated monitoring tools, freeing up the Service Desk to resolve 25% more calls per month.

Dublin 2, IE

• Resolved 2nd & 3rd line Windows, Lotus Notes/Domino and Novell Netware issues and acted as technical lead for all Windows Server, Lotus and Novell related infrastructure projects.Achievements
• Promoted to team leader, recruiting & managing 3 engineers.
• Lead a service improvement task force, reducing server downtime by 95%.
• Implemented a storage management system, reducing file restores by 50%.

Hounslow, Middlesex, GB

• Supported the Borough's Unix based Library computer system and managed a Windows help desk for over 300 employees located in 10 branches.Achievements
• Designed and deployed a borough wide on line public access catalog.
• Successfully deployed a Novell Network across 10 branches.