Ravinder Kaur Email & Phone Number

San Francisco Bay Area

Operational oversight for the GSOC program and partner with client leadership on overall program managementAssist with developing, implementing, administering, monitoring, and improving GSOC training, work instructions, and protocolsDevelop and update operating procedures and guidance documentsSelection and placement of Analysts; professional development, implement positive as well as disciplinary action as appropriate; develop and implement performance improvement plansSupervise the maintenance of a GSOC knowledge management tool to ensure work resources remain accurate and readily available for OperatorsAct as the first-line supervisor in the GSOC, providing leadership, supervision, and oversight over all operations

Researching various regions prone to natural disasters and coming up with specific preparedness plans.Ensuring all preparedness plans adhere to federal, state, and local regulations.Assisting with the training of the public, public agencies, and private organizations in all disaster response protocols.Setting up emergency evacuation routes to reduce traffic and provide a safe escape for the community.Ensuring various agencies are in place to set up temporary shelters if needed.Coordinating the delivery of food, water, and medical supplies to areas that have been hit by a natural disaster.Helping communities affected by natural disasters to apply for federal funding.Maximizing disaster relief efforts by acting as the liaison between federal, state, local, and municipal agencies.Preparing status reports on the recovery efforts, needs, and preliminary damage assessments for all emergency situations.Planning and implementing community outreach programs.

Lead Security Control Center at PG&E and optimize SCC function Act as an advisor and on the ground partner to client stakeholders in building an industry leading Security Control Center Develop Relationships with cross functional teams within client environment to ensure quality and that coordinated support is provided by the SCCOversee Personnel tracking systems Lead and respond to accidents, emergencies, and other requests for assistance to mitigate risks to PG&E Facilitate effective dispatching and monitoring of the security guard force

Managed a team of security officers, site and/or shift supervisors includinghiring/selection, scheduling, payroll, training, coaching, development and supportCoordinated necessary support services to effectively manage client site to meet orexceed financial and operational goals and provide quality customer serviceTook a proactive role in communicating with the client and meeting his needs; meetwith regularly, listen to issues, provide security and technical expertise and solutions. Ensure complete customer satisfaction

San Francisco Bay Area

• Serve as the hub for monitoring, analyzing and interpretation of risks and threats that may affect the business.• Develop a program for maintenance and troubleshooting of software systems with a focus on preventative maintenance and early detection of potential issues• Assume full responsibility for identifying and scheduling all appropriate certifications and inspections of the GSOC, its systems, personnel and functions and ensure procedures and protocols are in place that enable the timely and effective response• Coordinate all contact between candidates and recruiter/hiring manager.• Responsible for setting up phone screens, on-site interviews, booking travel and accommodation, sending calendar invites and providing interview summary for all sr. leader positions.• Act as liaison between Intel and candidates.• Ensure e-app forms are filled out• Manage expenses, making sure that we stay on top of the budget allocated per categories and process monthly expense reports for all spend as it relates to the candidate experience.• Plan and coordinate recruiting networking events as needed.• Interact with all staff levels cross multiple offices in a professional manner.

Milpitas, California, United States

SOS security focuses on the risks, threats and other developments that may impact the company’s people, assets, operations or reputation.• Conducted proactive research into potential risks; monitor external media feeds for threats to thefirm’s facilities and/or senior management, generated information and delivered reports.Contact: Paul Langston - (650)703-4747

Fremont, California, United States

Managed and trained a team of 5+ global analysts for remote sitesGenerated departmental, and project specific metrics and reports to develop Operational RiskDashboardsSupported Project Management and operational teams in the development and execution offunctioning and contingency plans in accordance with local laws and company guidelines.

Santa Clara County, California, United States

Collected, analyze, and share intelligence to support corporate investigations. Leveraged technology, reporting, and investigative skills to respond to requests, initiate, and resolvecases. Provided case documentation by gathering, organizing, and preparing intelligence and evidence.

San Francisco Bay Area

Performed key access control functions, to include updating employee access levels, configuringaccess levels, and running access control reports. Utilized closed circuit television for situational awareness, threat management, and investigativepurposes. Followed procedures accordingly as it relates to best practices, directives, and standard operatingprocedures. Managed a team of 4 grave operators on duty on grave shift.

Fremont, California, United States

Designed and reviewed global risk assessments Analyzing intelligence, geo-political frameworksand social media monitoringEnsured that the GSOC functions as the hub for the monitoring, analysis and interpretation of risksand threats that may affect global businessPerformed analysis, planning and provide direction in support of the protection of people, assets/intellectual property of client’s global business infrastructure

Complete incident reports and required documentation for all security incidentsEnsure all employees and visitors have proper credentials for accessing buildings (ID badges andpasses)Respond to emergencies and incidents within designated areas promptly and according to policy

Master'S Degree, Communication And Media Studies

Bachelor'S Degree, Communication And Media Studies, A+