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Ravinder Sharma Email & Phone Number
Associate Director - Customer Experience
at
Pine Labs
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✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Associate Director - Customer Experience
Location
Noida, Uttar Pradesh, India
Company size
Who is Ravinder Sharma? Overview
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Quick answer
Ravinder Sharma is listed as Associate Director - Customer Experience at Pine Labs, a company with 5287 employees, based in Noida, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Ravinder Sharma.
Ravinder Sharma previously worked as Process Excellence | Service Assurance | Quality Automation | Service Design at Pine Labs and Chief Manager - Training & Service Quality Assurance | Digital Banking Experience at Airtel Payments Bank. Ravinder Sharma holds Executive Program In Digital Transformation, Digital Transformation from Xlri Delhi-Ncr.
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Pine Labs
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Profile bio
About Ravinder Sharma
A passionate results-driven leader with extensive experience in program management for CSX Digital Transformation, Service Quality Automation, Training Operations Management, Outsourced Business Management, and Customer Insights domains. Proven track record of successfully building and scaling up Quality & Training functions, contact experience center operations, and deploying Quality Management at the strategic, tactical, and operational level.Expertise in Process Automation, Cost Reduction, and Operational Service Excellence, Training Program Management, Operations Management, Customer Advocacy Program Management, Compliance & Audit Management, and Complaints Process Management.Areas of specialization include:- Deployment & Automation : Speech Analytics, QMS, KMS, IVR, LMS, NPS, Service Excellence- Building and scaling up Quality & Training functions from scratch- Building and scaling up contact experience center operations- Deploying Quality Management at the strategic, tactical, and operational level- Training Program Management, including ROI, Evaluation, Knowledge Management, and LMS- Operations Management for international and domestic CS/CX campaigns- Customer Advocacy Program Management, including NPS, CSAT, and CES- Compliance & Audit Management- Complaints Process ManagementSkilled in various domains such as Business Outsourcing, BFSI, Telecom, Insurance, Broadband, IT-Hardware, Microsoft Network Systems, AQMS, CRM, Process Compliance, Data Analytics, Knowledge Management System, Speech Analytics, Video KYC, LMS, E-learning, Learning Assessment, Content Designing, and Instructional Design
Listed skills include Leadership, Business Ethics, Quality Management, Process Transformation, and 40 others.
Current workplace
Ravinder Sharma's current company
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Pine Labs
9 roles
Ravinder Sharma work experience
A career timeline built from the work history available for this profile.
Process Excellence | Service Assurance | Quality Automation | Service Design
CurrentTouch Points: App | Voice Bots | Contextual IVR | E-mail Automation | Chatbot | Web-services | Regional Services | QA Automation | Digital Learning Experience | Field Service Excellence
Dec 2021 - Present
Chief Manager - Training & Service Quality Assurance | Digital Banking Experience
CX Channels: IVR | E-mail | Chat | Social Media | App | Web | Banking Points - Quality Assurance Program Management at Strategic, Tactical and Operational Level- Process Compliance Management for business outsourced partners- Program/ Business Audit Management for outsourced business partners- Training Program Management - Customer Advocacy Program.
Apr 2018 - Dec 2021
Training Project Management | Pan India
Led the L&D department with a core team of corporate trainers and L1 business coaches. Established this successful business division to support small and medium-sized organizations achieve their business objectives. As a Business Coach, I supported SMEs and start-up entrepreneurs by asking the right questions to translate strategic plans into tactical.
Sep 2017 - Apr 2018
Business Development Management (India / Uae / Singapore)
Netcom Computers - Inhouse Homegrown It/Hardware Business Company
As a Business Development Consultant, I successfully led a homegrown family business to an international trading level to magnify yearly revenue, reduce cost, increasing customer base with improving product & service quality. - Managed overall business operation for India and International vendor partners.- Managed online product marketing and social media.
May 2016 - Sep 2017
Outsourced Operations Management | Telecom & Isp - Airtel ( India )
- Managed Contact Center Business Ramp-up - Managed Operational Excellence for up to 500+ FTEs to meet process KPIs - Directed TLs/ Asstt Mgrs. for program performance management - Managed New Hire Transition and Certification process - Client Management and Business Communication with Client Partner Content Development Team to develop effective training.
May 2014 - Apr 2016
Sr. Team Manager - Operations | Telecom & Isp - At&T (Usa), Orange (Uk)
- Led a Team of 4 TLs and 60+ CSRs- Reporting to Sr. Manager Operations on Daily and Weekly for Group level Performance Improvement Action Plans.- Accountable for driving KPIs - CSAT, AHT, Login Hrs etc.- Supported weekly/ monthly program performance review with clients.- Directed team performance to exceed performance goals- Managed internal communication.
Apr 2011 - May 2014
Team Manager - Operations | Telecom & Isp - Optus (Australia)
Convergys
- Highly skilled in Client Management, Performance Management and People Management.
- Proficient in handling business/ process ramp-ups, migration, OJTs, and transitions.
- Subject Matter Expert: Computer Networking, Operating Systems (Desktop / Servers), Microsoft office.
- Excellent Analytical and Problem solving skills.
- Familiar with all aspects of Operations matrix and SLAs.
- 5+ years of experience as Team Leader.
Oct 2006 - Apr 2012
Sr. Trainer | Telecom & Isp - At&T (Usa), British Telecom (Uk)
- Conducted TFT and New Hired Trainees on DSL Network Architecture and Windows Networks.- Designed Training programs and Content Writing (Modules and TFT Material).- Coordinating with the Quality team to address individual and group skill development.- Interaction with internal & external Clients to implement the required changes in the training course..
Jul 2004 - Oct 2006
Team & coworkers
Colleagues at Pine Labs
Other employees you can reach at pinelabs.com. View company contacts for 5287 employees →
SB
Subhadra Banda
Colleague at Pine LabsGreater Delhi Area, India, India
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MC
Mahesh Chowla
Colleague at Pine LabsBengaluru, Karnataka, India, India
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BG
Bobby Gupta
Colleague at Pine LabsNoida, Uttar Pradesh, India, India
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DM
Dia Malhotra
Colleague at Pine LabsSouth Delhi, Delhi, India, India
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RY
Ramjit Yadav
Colleague at Pine LabsMumbai, Maharashtra, India, India
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MP
Mayur Pawar
Colleague at Pine LabsBetul, Madhya Pradesh, India, India
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AH
Adil Hussain
Colleague at Pine LabsJammu & Kashmir, India, India
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PR
Parul Rana
Colleague at Pine LabsNoida, Uttar Pradesh, India, India
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SS
Sunny Saxena
Colleague at Pine LabsDelhi, India, India
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PA
Paramasivan A
Colleague at Pine LabsTirunelveli, Tamil Nadu, India, India
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Subhadra Banda
Colleague at Pine LabsGreater Delhi Area, India, India
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MC
Mahesh Chowla
Colleague at Pine LabsBengaluru, Karnataka, India, India
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BG
Bobby Gupta
Colleague at Pine LabsNoida, Uttar Pradesh, India, India
View →
DM
Dia Malhotra
Colleague at Pine LabsSouth Delhi, Delhi, India, India
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RY
Ramjit Yadav
Colleague at Pine LabsMumbai, Maharashtra, India, India
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MP
Mayur Pawar
Colleague at Pine LabsBetul, Madhya Pradesh, India, India
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AH
Adil Hussain
Colleague at Pine LabsJammu & Kashmir, India, India
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PR
Parul Rana
Colleague at Pine LabsNoida, Uttar Pradesh, India, India
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SS
Sunny Saxena
Colleague at Pine LabsDelhi, India, India
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PA
Paramasivan A
Colleague at Pine LabsTirunelveli, Tamil Nadu, India, India
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2 education records
Ravinder Sharma education
Executive Program In Digital Transformation, Digital Transformation
Master Of Business Administration - Mba, Information Systems, A+ Grade
FAQ
Frequently asked questions about Ravinder Sharma
Quick answers generated from the profile data available on this page.
What company does Ravinder Sharma work for?
Ravinder Sharma works for Pine Labs.
What is Ravinder Sharma's role at Pine Labs?
Ravinder Sharma is listed as Associate Director - Customer Experience at Pine Labs.
Where is Ravinder Sharma based?
Ravinder Sharma is based in Noida, Uttar Pradesh, India while working with Pine Labs.
What companies has Ravinder Sharma worked for?
Ravinder Sharma has worked for Pine Labs, Airtel Payments Bank, Bada Business Pvt. Ltd., Netcom Computers - Inhouse Homegrown It/Hardware Business Company, and Wipro Bpo.
Who are Ravinder Sharma's colleagues at Pine Labs?
Ravinder Sharma's colleagues at Pine Labs include Subhadra Banda, Mahesh Chowla, Bobby Gupta, Dia Malhotra, and Ramjit Yadav.
How can I contact Ravinder Sharma?
You can use AeroLeads to view verified contact signals for Ravinder Sharma at Pine Labs, including work email, phone, and LinkedIn data when available.
What schools did Ravinder Sharma attend?
Ravinder Sharma holds Executive Program In Digital Transformation, Digital Transformation from Xlri Delhi-Ncr.
What skills is Ravinder Sharma known for?
Ravinder Sharma is listed with skills including Leadership, Business Ethics, Quality Management, Process Transformation, Bpo, Business Process Outsourcing, Agile Project Management, and Thought Leadership.
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