Ravinder Singh Email & Phone Number

Hyderabad, TG, IN

Hyderabad Area, India

• Conduct comprehensive market research and competitive analysis focused on Salesforce and Zoho CRM solutions.
• Analyze large datasets to identify trends, patterns, and actionable insights for optimizing sales and marketing strategies.
• Develop key performance indicators (KPIs) dashboards and reports to track CRM performance and support decision-making.
• Collaborate with cross-functional teams to integrate CRM systems with other business applications and ensure seamless functionality.
• Provide training and support to sales and marketing teams on utilizing Salesforce and Zoho tools effectively.
• Conducted market research projects to gather insights on industry trends, customer preferences, and competitor strategies.

Hyderabad

• Market Research Associate with expertise in utilizing Sugar CRM, Zoho CRM, ZoomInfo, and other tools to gather, analyze, and interpret market data.
• Proficient in identifying market trends, customer preferences, and competitive landscapes to inform strategic decision-making.
• Assisted team members and collaborated with the team lead to coordinate research projects, ensuring timely delivery of high-quality results.
• Played a key role in conducting market analysis, competitor benchmarking, and customer segmentation studies.
• Leveraged CRM platforms to track and manage leads, analyze sales performance, and optimize customer relationships.
• Contributed to the development of marketing strategies, product launches, and sales campaigns through data-driven insights.

Hyderabad Area, India

Hyderabad Area, India

• Engage with customers through chat in real-time, addressing queries and providing solutions related to Samsung tablets and smart phones.
• Diagnose and resolve technical issues customers may encounter with Samsung devices, including software glitches, connectivity problems, and hardware-related concerns.
• Stay up-to-date with the latest Samsung tablet and phone models, features, and updates to provide accurate and timely information to customers.
• Offer step-by-step guidance to customers for troubleshooting common issues, navigating settings, and optimizing their Samsung devices.
• Effectively use our knowledge base and resources to provide comprehensive and helpful information to customers, ensuring a positive support experience.
• Educate customers on best practices, tips, and features of Samsung tablets and phones to enhance their overall user experience.

• Provide expert technical support to customers experiencing issues with broadband services, including internet connectivity, speed, and network performance.
• Diagnose and troubleshoot hardware and software problems related to modems, routers, and networking equipment.
• Guide customers through step-by-step troubleshooting procedures via phone to resolve issues promptly and efficiently.
• Collaborate with cross-functional teams, including network engineers and field technicians, to escalate and resolve complex technical issues.
• Maintain accurate records of customer interactions, troubleshooting steps, and resolutions in the CRM system.
• Assisted customers with inquiries, billing issues, and service activation related to broadband services.

Intermediate Mpc

Education record