• Monitor and maintain shared hosting servers, VPS servers, and dedicated server.• Ensure uptime standards are maintained by reviewing statistics on a weekly basis and formulating plansto resolve any recurring issues.• Track down difficult problems identified by monitoring systems on a recurring basis.• Assist with capacity planning.• Use advanced troubleshooting techniques to correlate issues through logging and other methods.• Manage backup servers (R1soft and share-based) and address any issues that arise.• Plan ahead to ensure availability of new hardware and licensing based on current trends.• Provision new shared servers, VPS, and advanced dedicated server customer requests.• Mentor L2 staff.• Address escalated tickets from L1/L2 staff that have difficult-to-solve problems.• Create shell scripts to solve repetitive tasks.• Optimize server environments to meet specific web application requirements.• Manage large scale data migrations.

• Managed daily tasks such as backup reporting and resolution of backup failed issues for all servers,provisioning of dedicated servers as per customer requirements, and management of Juniper SRX300Dedicated Hardware Firewall.• Monitored server disk status failed alerts and created on-call schedules with the DCOps team.• Assisted the L2 team in resolving complex issues and handled Level 3 ticket queue.• Handled critical alerts such as VM or Dedicated server failure to start and Bare Metal restore tasks.• Conducted weekly tasks such as VM suspensions and cancellations, and audit of L2 team tickets andalerts.• Performed monthly tasks such as Hyper-V Cleanup, Xen Cleanup, updating CDP capacity and licensereport, and addressing all backup managers space issues.• Installed the latest security patches for OnApp, Xen, HyperV VM templates, internal shared servers, andall nodes while managing VPS and dedicated servers.

• Managed and administered Linux servers with operating systems including RedHat, CentOS, Ubuntu,and Debian.• Administered Windows servers (Server Patching) and Internet Information Server (IIS).• Monitored server load and different services on Linux platform using Nagios, Zabbix MonitoringEnvironment, and configured monitoring services for VMs, VPS, and dedicated servers.• Troubleshot and monitored DNS, FTP, Apache, and MySQL services.• Configured and monitored backup, disk space, and mail queue for shared servers, managed VPS, anddedicated servers.• Provided support for common web hosting control panels such as cPanel/WHM, Plesk, and other freeweb hosting control panels, and troubleshooted hosted sites and web server configuration-related issues.• Updated operating systems and packages using package management systems such as Yum, APT &RPM.• Installed and configured virtualization platform on hardware node (XEN, KVM, VMWARE, Hyper-V) fordedicated server provisioning.• Deployed virtual machines on Hyper-V, VMWARE, Xen, OnApp, KVM, and OpenVZ.• Administered MSSQL and MySQL databases.• Administered mail servers including MailEnable, Postfix, Qmail, Dovecot, and Exim.• Installed and configured R1Soft Backup agent, and troubleshooted backup failed issues.• Performed resource upgrades and block-level migrations of VMs over the other host on Dynamic andDistributed Cluster.• Prepared/upgraded VM templates and maintained the library/repository for Hyper-V, Xen, OnApp,KVM, and OpenVZ