Head Of Supply Chain Management
CurrentJoined as Head Product Support; Last Designated as SCM Head. I leveraged my long experience in managing the Inventory of 60 crores PAN India and directing the Parts Sale Projection, planning, and conducting Part Business of 250 crores. Created policies, CRM activities, and processes to benchmark Product Support deliverables for Retail and Key Account Customers Managing the Warranty Dept. (Processes, Policies, and Recovery) for all Mining, Retail, and Key Account Customers Bringing about change in work practices & procedures, I tackled complex business challenges & made high-stakes decisions using experience-backed judgment, strong work ethic & irreproachable integrity. I have been involved in reviewing the Product Support level at the region through meetings, ensuring excellent deliverables to Key and Retail Account Customers.Some of the accomplishments during my career are enumerated as:➦Strengthened customer connects networking through scheduled meetings, operator meets, and CSR initiatives like Safety Week, Environment Day, etc. ➦Established Retail Account Product Support Process for all Retail Account Customers. ➦Led the development of RAM (Retail Account Management) process, delivery process, safety and best maintenance practises at Mining, Retail & Key Account Customer Sites ➦Monitored and ensured Service Campaign and Field Machine Retrofit Program completion➦Improved Product Support Infrastructure at Dealerships and facilitated ISO Audit of the Product Support Department ➦Created Unique Selling Proposition (USP) messages to help the company become "best sellers" in their segment➦Implemented corrective action plans for process improvement, standardization & automation and assisted in critical-decision making
