• Managing the delivery of IT Infrastructure services & operation for the group. Communicate and work with all stake holders.• Managing operations for shared Service teams (Service Desk, Cyber security, Network, Server, Application, SAP, Admin)• Responsible for planning and overseeing the transfer of key information necessary for the support, operation and acceptance of solutions deployed into production. Includes operational readiness, support documentation and acceptance checklists.• Managing various projects by following the project life cycle and timely delivery with regular updates to the stake holders.• Monitor key performance Indicators and metrics.• Working with cross functional teams to plan, strategize, configure & deliver superlative IT service.• Devise and establish IT policies, process and system for the continuous Service Improvement.• Assess, analyze, develop, document and implement changes as per business requirements of all departments.• Allocation, effective Management and control of IT budget and report on expenditure and ensure cost effectiveness.• Building vendor/OEM relationships and creating cost-efficient and business valued contracts and ensure adherence to Service Level Agreements.• Managing team by recruiting, orienting, providing safe and secure work environment, developing growth opportunities and appraising their performance.• Identifying opportunities for training and skills advancement.

 Managing IT Infrastructure, Global Service desk and CustomerSupport team for internal users and 25000+ customers. Design, plan and setup new offices and branches. Strategies, plan and execute Business Continuityarrangements and Incident / Change Management. Manage and improve the effectiveness and efficiency ofsupport services. Monitoring overall functioning of process and identifyingimprovement areas & implementing adequate measures tomaximize customer satisfaction and re-engaging customers. Regular contributor and innovator to the continualimprovement of service delivery standards and practices forthe customer contract and community. Managing the Network and policy implementation on primarylevel along with AD, AV, Data Backup, server, patchmanagement, Group policy, DHCP, SCCM, EPBAX, Salesforce,SAP, ERP, Trade Tiger and commodity Tiger, printer, Office365, MPLS, PRI, salesforce, Telephony, VPN, asset & licensemanagement Planning and Budgeting (CAPEX & OPEX). IT Audit for all branches as per company standard and policies. Develop and establish operating policies and processes forinformation technology including Security and backups. Work closely with vendors, stakeholders to plan for costoptimized solutions, manage delivery, implementation,process improvement and product support. Working with Global team for successful implementation androll out of all Projects. Keeping SLA track, conducting regular meeting & review. Managing shift by preparing roaster, publishing reports.

 Managing a mid-size team to provide onsite & remote supportfor Vodafone Corporate Office. Creating & sustaining a dynamic environment that fosterdevelopment opportunities and motivates high performance. Managing service desk, AV and network operation. Arranging Review Bridge con call for engineers with requiredtraining and charting their career path. Asset and License management for all locations. Preparing monthly rosters for Engineers, Service desk agents,managing their shifts & management reports. Keeping SLA track, conducting regular meeting & review. Conducting Review meets with customer on regular basis toimprove performance for service and support. Providing resolution for onsite and out location escalation. Service delivery to internal customers, management & client. Generate system audit reports and report on non-compliance. Preventive maintenance of all IT equipment maintains CSAT. Manage client expectations, provide consultative input andenhance customer experience, improve technical &operational processes to maximize customer satisfaction. Conducting IT Audit as per company standard and policies.

 Provide an effective resolution for all IT related issue for usersDepartmental Head, Foreign Delegates and Visitor. Installation, configuration & troubleshooting Win XP /2000/7. Setup projectors, video-conference systems, CMA Desktopand other audio/visual equipment. Monitoring AV updates from McAfee & Weekly updation andDeployment of data Files on Servers and Desktops. Installation, Managing & troubleshooting of Network Printers,Scanners, hardware and software. Providing Remote support user from Microsoft Net meeting. Installing, Configuring & Troubleshooting MS-Outlook & Lotusnotes. Preparing documentation for call response & resolution time. Preparation of Daily Checklist.