Managing daily call center operations. Developing and implementing staff training and mentoring programs. Monitoring performance and implementing quality procedures. Managing staff salaries and information statistics. Preparing bonus, reward and incentive schemes to ensure staff motivation Preparing manpower planning and participate in recruitment process Dealing with customer issues in a courteous manner. Ensuring that rules of conduct are adhered to during each call. Providing initial training for each new call center project. Attending weekly meeting to review progress and discuss challenges Giving feedback to centre staff on their performance Managing different vendors to ensure smooth functioning of center

Managing daily call center operations. Developing and implementing staff training and mentoring programs. Monitoring performance and implementing quality procedures. Managing staff salaries and information statistics. Preparing bonus, reward and incentive schemes to ensure staff motivation Preparing manpower planning and participate in recruitment process Dealing with customer issues in a courteous manner. Ensuring that rules of conduct are adhered to during each call. Providing initial training for each new call center project. Attending weekly meeting to review progress and discuss challenges Giving feedback to centre staff on their performance Managing different vendors to ensure smooth functioning of center

Managing the team members and daily operations of the center Establish a high standard for productivity, quality, customer service as well as define user guidelines. Manage and improve centre performance through performance monitoring, problem resolution, system audits and quality assurance measures. Support human resources department in recruitment process by interviewing potential hires Conducting daily team briefings regular team grooming sessions as per the needs Preparation of strategies to ensure the completion of project on time Analyzing and publishing daily/weekly/monthly performance dashboards for the center Collaboration with internal teams for different operational needs and planning Review and follow-ups with the team for target and quality achievement Be the face of Organization in represent in various platforms as necessary and improve the trust for the organization among these stake holders in an efficient manner

Here working as a Senior Team Leader I was Responsible for managing teams for handling both inbound and outbound calls, managing employee schedules and ensuring that the operational objectives of the call center are met

Here working as a Senior Team Leader I was Responsible for managing teams for handling both inbound and outbound calls, managing employee schedules and ensuring that the operational objectives of the call center are met

Here working as an Assistant Manager Customer Care I was Responsible for managing teams for handling both inbound and outbound calls, managing employee schedules and ensuring that the operational objectives of the call center are met

GPRS customer care agent