Key Role: Lead the Vellore Center and provide clear direction, leadership and point of escalation and responsible for the day to day management & development of the Vellore office. To ensure execution of all major initiatives are well designed and implemented, and leverage internal and external best practices are maintained with approval from Management.Key Responsibilities: Responsible for the recruitment & development of workforce and identify better practices to control attrition in various processes  Interact with the senior management team in maintaining operations by directing all activities which are performed daily, weekly and monthly. Raise any red flag issues that need senior leadership attention from location standpoint and identify solutions. Ensure effective planning and execution of operations to reduce waste levels with performance planning from corporate office and achieve milestones. Weekly/ monthly meetings with team leaders/AM's/Managers Etc. to review production & efficiency process metrics Coordinate with other support functions like HR, Finance, Admin, IT and Quality  Co-ordinate with team leads to drive and develop the team members for being effective in their role and overall service delivery

Have relevant offsite experience in transitioning US projects to India. Completed around +10 project transitions till date including – collection process/coding, AR, charges & cash posting.Role: Managing department productivity and billing Operations to maintain gross and net accounts receivables, bad debts and monthly cash collections to meet or exceed financial and accounts receivables targets. Oversee smooth functioning of all areas of billing. Frequently communicates with physicians/clients to resolve issues related to billing and collections responsibilities, obtain required updates and reports from clients if required. Responsibilities:Manages leads and team level staff in the Billing, Coding, Medical Records and collections department [night team].Carrying out supervisory responsibilities in accordance with the organizations policies/guidance from VP operations.Assigning and directing work; apprising performance; Addresses complaints and resolving problems. Promotes department stability to minimize attrition.

Role: Managing department productivity and billing Operations to maintain gross and net accounts receivables, bad debts and monthly cash collections to meet or exceed financial and accounts receivables targets. • Oversee smooth functioning of all areas of billing [i.e., charge entry, Coding, Billing ] • Monitor all steps in billing operations to ensure full compliance policies are met.. Assisting in compliance training processes to staff educational needs. • Developing, documenting & implementing departmental policies and procedures. Works with supervisory staff in identifying changes as needed to improve departmental functions in all areas. Ensuring that the team is fully trained on all procedures introduced and amended.

I was in-charge of Night shift of accts receivables in a prestigious ASC project of Maryland and Radiology Centers.I supervise to ensure that aged INS reports are run by the analysts in the day for timely and appropriate reimbursements of claims send to ins companies. This is to maximize revenues and minimize receivables.To co-ordinate with the day manager over claim preparation, submission, processing of claims by the insurance companies in US.We have the medic software, which is the billing software for all the members who work in the day and night.Daily & weekly telephonic meetings with the clients over payments issues and other related issues as per their requests and suggestions.Co-ordinate with the AR in the inbound pt calls on bills, enrollment issues of the provider, cash, charge, pre-surgery verifications etc.,Suggestions and co-ordinate with the company on the new projects to consolidate the performance as per the request of the clients, and calling structure.Maintenance of HIPPA guidelines in the workplace.Weekly meetings with the day and night crew and note down the inputs of the week, and also update the team knowledge of billing rules and regulations etc..

This company was promoted by two American Doctors and two Chennai based businessmen. The company was incorporated in Oct. 94 and registered as 100% EOU with the Software Technology Park of India in April 1995.The company plays a leading role in Medical billing, Insurance adjudication, Accounting services and Medical transcriptions.Joined as Telemarketing Representative for calling various US projects regarding election surveys, pre-polling campaigns, product surveys, fund raising projects (CHILD PROTECTION LOBBY BY HILLARY CLINTON), seasonal sales of various consumer durables.I was a group leader with around 15-20 members of the telemarketing team to man their calling,From June 1996, transferred to Medical billing department as a well trained and quick learning personality. The new concept of Medical billing was introduced. M/s. Nittany was the pioneer in Medical billing in Asia, working for various hospitals of high volume of insurance billing for patients.Got trained in Charge entry, Cash posting, Analyzing of claims, transmission of claims, provider enrolment and also got trained in Video Tele Conference with the clients in U.S.A.I specialized in assisting callers to identify the charges, cash, low payment issues, provider issues, enrolment issues etc. I was deputed by my company, to train the new- comers in basic concepts of calling and various related jobs.I started as a Payer Relationship Executive & became a Client co-ordinator - with lot of appreciation from the clients which I worked.