A results-driven professional with over 8 years of experience in Order Management, Deductions, Cash Application, Reverse Logistics, and Customer Service across FMCG, and Retail sectors. I have a proven track record of optimizing order-to-cash cycles, driving process improvements, and mentoring teams to achieve exceptional customer satisfaction and revenue growth.Key Skills:Order Management: Expertise in managing end-to-end order processing, from order entry and allocation to dispatch.Issue Resolution: Proactive in investigating and resolving order-related issues, including discrepancies, delays, and cancellations.Cash Application: Skilled in payment posting, cash reconciliations, and resolving payment discrepancies.Process Improvement: Adept at identifying areas for improvement and implementing enhancements to increase efficiency and reduce errors.Training & Development: Experienced in delivering effective training programs to ensure new and existing team members achieve outstanding performance.Customer Service: Dedicated to delivering exceptional service and ensuring customer satisfaction.Stakeholder Collaboration: Expert in collaborating with cross-functional teams to align processes and ensure seamless operations.Reporting & Analytics: Proficient in generating reports and analyzing data to identify trends and opportunities for continuous improvement.