Ravi Patel Email & Phone Number

Burlington, Ontario, Canada

Burlington, Ontario, Canada

• Provisioned broadcast facilities with Evertz Routers (IP/Baseband), Compression/Encryption Systems (Encoders/Decoders), Multiviewer Display Systems and Routing & Monitoring systems.• Assessed customer application, troubleshot and diagnosed root cause through research and simulation• Provided technical directions to customers regarding operational issues, general maintenance and hardware/software upgrades• Recommended solutions utilizing various levels of technical language in a timely, clear and professional manner• Deployment, configuration and management of SNMP based network control and monitoring system.• Configure server backup, restore point, retrieve logs file for troubleshooting.• Supported the development of product communications by generating or authoring customer guides and provide the technical writing group with information including Pinouts, FAQ, Application notes, Best Practices and Customer product or System configuration including product integration with other manufacturer’s products• Provided technical trainings to customers in-house and abroad• Maintained a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback to aid in design changes including customer “feature requests” to product managers

Hamilton, Ontario, Canada

• Provide field technical service and support at Bell mobility services customer sites by installing, commissioning and testing of network hardware with maintaining Bell’s service standard.• High-speed DSL Installations, configuration, troubleshooting.• IP TV, Phones Installations, configuration.• Configuring switches, DSLAMS, WI-FI modems.• Perform duties 7 days a week.• Fiber optic Network maintaining and troubleshooting.• Reporting to Manager Field operation.• Covering both Residential and Business markets like Virgin internet, Tech savy etc.• Educate/train customers on Bell products and services.• Ensure customer satisfaction with quality services, identifying their needs and responding in a timely manner.

Hamilton, Ontario, Canada

- Centralized Remote Technical support to different customers- Event detection; event investigation; event filtering; event escalation; event closure- Troubleshoot on layer 6/7 protocols such as SMTP, IMAP, POP, SSL, TLS on various email clients- Provide set-top box support and escalate issues to appropriate network team- Provide network analysis support to internet and VoIP related issues.- Escalate tickets to tier two support for resolving client complaints- Efficiently troubleshoot layer 3/1 protocols on OSes such as Unix/Linux, Microsoft Windows XP/7/8/10.- Operate IBM AIX version 5.0 to register or make changes to the existing profile.

Hamilton, Ontario, Canada

- Worked on layer 7/6 protocols: SMTP, IMAP, POP, SSL, TLS with various email clients- Escalated tickets to tier two support for resolving client complaints- Provide network analysis support to internet and VoIP related issues.- Event detection; event investigation; event filtering; event escalation; event closure- Efficiently troubleshoot layer 3/1 protocols on OSes such as Unix/Linux, Microsoft Windows XP/7/8/10.- Operated IBM AIX version 5.0 to register or make changes to the existing profile.

Ahmedabad, India

Associate'S Degree, Computer Systems Technician - Network Systems

Activities and Societies: Fundamentals of UNIX, Microsoft Server Administration, TCP/IP Internet Services, Virtualization, Network.

Bachelor'S Degree, Electrical, Electronics And Communications Engineering