Ravi Prakash Sahu Email & Phone Number

Noida, UP, IN

Noida, Uttar Pradesh, India

• A Qualified Technocrat, ITIL V3 Foundation Certified and Six Sigma White Belt Certified Professional with Management (MBA) qualification and having over 20+ years of insightful experience. Demonstrated expertise in.
• Working as techinal Architect in Migration and Modernization team.
• Working with Sales team to review and provide solution for messaging services, respond to RPF/RFI.
• Participate in technical discussion with customer for solution review and provide solutions.
• Responsible for Assessment, design and Plans of Messaging services and migration.
• Implement solutions like Messaging environment setup in Private cloud, Hybrid environment setup and O365 services configuration.

Noida Area, India

• Experience delivering projects focusing on following areas:
• Customer Value & Strategy – Development of customer driven, value enhancing strategies to drive increased business effectiveness, improved technology utilization, and enhanced positioning to address marketplace forces
• Customer Transformation Road mapping - Build out of enterprise customer solution strategy, technology architecture, platform alternatives, and roadmaps to support and enable business and technology vision and goals..
• Business Case Operational Analysis – Execution of comprehensive financial analysis detailing the costs, benefits, and estimated payback period/return of current and planned business and technology customer solutions.
• Platform Evaluation & Selection – Execution of proven methodologies to objectively identify, evaluate, and select technology platforms and tools that most effectively enable planned customer transformation. Evaluation.
• Process & Technology Improvement – Performing of detailed assessments on the effectiveness of ‘customer impacting’ processes and recommendations to align to corporate goals, market trends. Development, alignment, and.

Noida Area, India

Noida

• Reported to an Associate Manager and lead a team of 10 resources supporting clients like ETS, Chrysler, DuPont, MetLife, AMP, BSL, DDC and Network Rail Account across diversified industry verticals.
• Managing technical services delivery as Subject Matter Expert of Exchange, Web & Middleware, Active Directory and MOSS for 8 clients, while acting as consultant to premier customers on the same.
• Responsible for coordination between Onshore-Offshore team and the transition team located in US/UK, to gather the requirements, developing the process and procedures with the help of other team members.
• Involved in the sale of Infrastructure Management Services to medium/large companies of Americas & EMEA, creating value propositions for messaging delivery by organizing SIPs and showcasing them to the customers.
• Spearheaded a team of L2 and L3 engineers to identify/resolve the areas for Problem Management and for compliance with agreed SLAs and to achieve healthy C-SAT score.
• Provided leadership to several projects like Six Sigma Project (identification/resolution of the process improvement area in accounts) and Exchange server 2007/2013 consolidation project

Noida, Uttar Pradesh, India

Project Exchange 2007 Environment Migration to Exchange 2013Client Network RailDuration 2 YearTeam Size 8Project Cost $9.6 MillionEnvironment Microsoft Exchange & WindowsDetails Migrating user from Exchange 2007 to Exchange 2013Responsibility SME- Collaborative Services- as migration Specialist responsible Lead customer workshops from technical.

• Leaded a team of Domain Experts (Windows, Exchange and Mobile Communication) and IT service desk professional as part of infrastructure management service from CSC.
• IT project planning and Implementation
• Manage Helpdesk Personnel and provide 3rd level support to users in cooperate office in North America.
• Managed Exchange Server 2007
• Managed Exchange Hosted Services.
• Managed BPOS Support.

Noida Area, India

• Reported to the Manager and led a team of 5 resources to provide support services delivery to Advanced Micro Devices (AMD) and Johnson & Johnson (JNJ) in separate projects.
• Managed a team of Domain Experts (Windows, Exchange and Mobile Communication) and IT service desk professionals as part of infrastructure management services delivery.
• Responsible for IT project planning & implementation as well as leadership to the Helpdesk Personnel and provided 3rd level support to users in cooperate office in Austin and 13 regional offices worldwide for AMD.
• Involved in installation & support of messaging servers including Exchange 2003, Exchange Server 2007 and Blackberry Enterprise Server for both the customers.
• Spearheaded management of Windows 2003 Active directory domain Infrastructure for AMD, whereas managed Administration, Configuration and Support of Documentum Server for JNJ.
• Provided vendor coordination for IT implementation & troubleshooting issues, upkeep of Enterprise Vault infrastructure/centralized VERITAS Net backup /Blackberry and Windows mobile infrastructure for AMD.

Supported JNJ Active directory and Exchange 2003 infrastructure organization for EMEA region. Key Roles & Responsibility: * Managed a team of 6 Engineer form windows/exchange * Installation and troubleshooting of Exchange servers 2003.* Administration, Configuration and maintenance of Documentum Server.* Configuration and managing Blackberry Server.*.

• Initiated the Service Delivery career with this organization, providing Second level support to Clients of HP and Compaq over the phone and reported to the Team Lead as individual contributor.
• Managed support on Windows 2000 Servers, Windows XP, Windows 9X & Windows Media Centre Edition to Corporate Network Administrators and Business clients.
• Responsible for support of Disks for data & Partition Recovery and also volunteered to help XP home users to take care of the MS Blaster virus, with the RPC patch.
• Involved with the Network Setup and the Performance team in HP as well as everything related to LAN, WAN, Terminal Servers, Terminal server clients and Remote Access Desktop.
• Provided editing of the registry of the Windows 2003/2000 Server and Windows XP along with setup and performance by HP.

Master Of Business Administration (Mba), Consultancy Mgmt, A

Activities and Societies: Debate team, Student welfareThe degree was pursued from University school of Management Study's - Concentrated.

Bcs, Computer Sciences

Activities and Societies: • A member of cultural team of the college. • A member of the student council. • Organized Events /.