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Ravi Ranjan is listed as Operation Manager at Fareportal, LSS GB, Ex- CWT, Ex-Yatra.com, Ex-Travelocity at Fareportal, a company with 2659 employees, based in Greater Delhi Area, India, India. AeroLeads shows a matched LinkedIn profile for Ravi Ranjan.
Ravi Ranjan previously worked as Operations Manager at Fareportal and Assistant Manager at Fareportal. Ravi Ranjan holds Bachelor'S Degree, English Literature (British And Commonwealth) from Indira Gandhi National Open University.
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As an Operations Manager at Fareportal, I oversee the delivery and quality of our online travel services, ensuring a seamless experience for millions of customers worldwide. With over 13 years of experience in the travel industry and a Lean Six Sigma Green Belt certification, I specialize in optimizing processes to reduce costs, minimize errors, and enhance overall efficiency.My extensive background in Business Process Outsourcing (BPO) has equipped me with the skills to manage and motivate high-performing teams, implement performance improvement strategies, and ensure strict compliance with quality standards and SLAs. I am particularly adept at leveraging contact center metrics—such as Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSAT), and Net Promoter Score (NPS)—to drive operational excellence and minimize financial losses.My goal is to harness the power of automation and a continuous improvement mindset to deliver exceptional value to our clients and stakeholder
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Gurugram, Haryana, India
Oversee voice and back-office operations, focusing on efficiency and qualityMaximize savings by reducing Cost Per Transaction (CPT)Develop continuous improvement plans aligned with call center goalsLeverage contact center metrics: Average Handle Time (AHT), First Call Resolution (FCR), Customer Satisfaction (CSAT), and Net Promoter Score (NPS)Communicate.
Customer service supervisor
Other employees you can reach at fareportal.com. View company contacts for 2659 employees →
Mayank Gahlawat
Colleague at Fareportal
Gurugram, Haryana, India, India
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VS
Veer Singh
Colleague at Fareportal
India, India
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PW
Piyush Widhani
Colleague at Fareportal
Delhi, India, India
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RP
Rachna Parashar
Colleague at Fareportal
Faridabad, Haryana, India, India
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EA
Endless Art
Colleague at Fareportal
Gurgaon, Haryana, India, India
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AS
Akshay Sachdeva
Colleague at Fareportal
Delhi, India, India
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RW
Rahul Wadhwa
Colleague at Fareportal
South Delhi, Delhi, India, India
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NY
Nishant Yadav
Colleague at Fareportal
Gurugram, Haryana, India, India
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VV
Vineet Vyas
Colleague at Fareportal
Pune, Maharashtra, India, India
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DP
Dinesh Paul
Colleague at Fareportal
Washim, India, India
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Activities and Societies: Cross culture study English honors
Masti
Quick answers generated from the profile data available on this page.
Ravi Ranjan works for Fareportal.
Ravi Ranjan is listed as Operation Manager at Fareportal, LSS GB, Ex- CWT, Ex-Yatra.com, Ex-Travelocity at Fareportal.
Ravi Ranjan is based in Greater Delhi Area, India, India while working with Fareportal.
Ravi Ranjan has worked for Fareportal, Carlson Wagonlit Travel, Yatra Online Pvt Ltd, and Sitel.
Ravi Ranjan's colleagues at Fareportal include Mayank Gahlawat, Veer Singh, Piyush Widhani, Rachna Parashar, and Endless Art.
You can use AeroLeads to view verified contact signals for Ravi Ranjan at Fareportal, including work email, phone, and LinkedIn data when available.
Ravi Ranjan holds Bachelor'S Degree, English Literature (British And Commonwealth) from Indira Gandhi National Open University.
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