Raviraj Ulaganathan Email & Phone Number

Chennai Area, India

• Manage customer inquiries and communications in a professional manner ensuring that resolution is always provided
• Ensuring that team members are effectively communicating and collaborating with internal and external resources.
• Work closely with Sales team, purchasing, vendors and distribution center personnel coordinating changes needed on customer orders and determining order status, contacting sales as needed
• Investigates customer issues, supplying resolutions including but not limited to invoice disputes and proof of delivery of credit transactions for price adjustments or order entry errors (OM responsible for ensuring.
• Maintains the Return Authorization process in adherence to company policy, following the process from generation of Credit returns to material return and invoicing

Chennai, Tamil Nadu, India

• Managing the key elements required for purchase order validation and booking in an efficient manner using established processes and tools (Oracle, SFDC, Siebel, OBIEE, Agile, APPTUS, Steel bricks).
• Worked on Implementation process (ENTRASYS, Zebra, Brocade, AVAYA data to Extreme Networks).

Chennai, Tamil Nadu, India

• Responsibility for 4 region AMERICAS / LATAM/ EMEA / APAC to complete all Orders and Managed for New/ Disconnect/ Change orders.
• Provide backlog reporting to customers as requested
• Maintain the progression of the orders through fulfillment & billing
• Research & revise any issues through direct customer contact or working with sales personnel linking all relevant documentation within Oracle for auditing purposes

Chennai, Tamil Nadu, India

• Process customer purchase orders within the Extreme Networks booking service level turnaround time (within 24 hours for bookable orders)
• Obtain all data required for customer master set-ups and changes; communicate comprehensively and promptly with Credit & Collection team to insure timely customer master set-ups
• Process customer purchase orders in accordance with current guidelines reflecting Extreme Networks’ contractual agreements, legal policies, and Discount Authorization Matrix
• Review orders to ensure that requirements with respect to Letters of Credit or sales tax exemption are met; coordinates with customer’s freight forwarders as required