Raviraj Ulaganathan Email & Phone Number

Chennai Area, India

• Manage customer inquiries and communications in a professional manner ensuring that resolution is always provided• Ensuring that team members are effectively communicating and collaborating with internal and external resources.• Work closely with Sales team, purchasing, vendors and distribution center personnel coordinating changes needed on customer orders and determining order status, contacting sales as needed• Investigates customer issues, supplying resolutions including but not limited to invoice disputes and proof of delivery of credit transactions for price adjustments or order entry errors (OM responsible for ensuring all credits have been appropriately authorized prior to preparing credit transactions)• Maintains the Return Authorization process in adherence to company policy, following the process from generation of Credit returns to material return and invoicing

Chennai, Tamil Nadu, India

• Managing the key elements required for purchase order validation and booking in an efficient manner using established processes and tools (Oracle, SFDC, Siebel, OBIEE, Agile, APPTUS, Steel bricks).• Worked on Implementation process (ENTRASYS, Zebra, Brocade, AVAYA data to Extreme Networks).

Chennai, Tamil Nadu, India

• Responsibility for 4 region AMERICAS / LATAM/ EMEA / APAC to complete all Orders and Managed for New/ Disconnect/ Change orders.• Provide backlog reporting to customers as requested• Maintain the progression of the orders through fulfillment & billing• Research & revise any issues through direct customer contact or working with sales personnel linking all relevant documentation within Oracle for auditing purposes

Chennai, Tamil Nadu, India

• Process customer purchase orders within the Extreme Networks booking service level turnaround time (within 24 hours for bookable orders)• Obtain all data required for customer master set-ups and changes; communicate comprehensively and promptly with Credit & Collection team to insure timely customer master set-ups• Process customer purchase orders in accordance with current guidelines reflecting Extreme Networks’ contractual agreements, legal policies, and Discount Authorization Matrix• Review orders to ensure that requirements with respect to Letters of Credit or sales tax exemption are met; coordinates with customer’s freight forwarders as required