Ravish Kumar Email & Phone Number

As an experienced Quality Analyst, I have developed a strong background in software quality assurance.Over the course of my 10+ years in the industry, I have honed my skills in designing and executing test cases, creating test plans, and creating a bug free products.As a QA Analyst, I have gained experience in developing and executing test plans for a variety of web and mobile applications and API testing using POSTMAN.Experience with website testing.I am skilled in identifying and reporting defects and issues through ticketing systems such as JIRA, and have the ability to collaborate with cross-functional teams to ensure high-quality product releases. Additionally, I have experience in Agile development processes and working through sprints.I also have intensive experience in client support and have provided technical support to customers via phone, email, and chat. I am adept at troubleshooting and resolving technical issues related to software and hardware, and have experience in logging and tracking customer issues in ticketing systems such as Freshdesk. Working with developers and QA teams to identify and resolve product issues has allowed me to develop a deep understanding of the software development lifecycle and the importance of quality assurance.Overall, my experience as a Quality Analyst and Technical Support professional has equipped me with a diverse set of skills and knowledge that I am eager to apply in a challenging role within a dynamic organization.

Listed skills include Manual Testing, Web Services, Black Box Testing, Test Planning, and 11 others.