•Branch in charge in absence of a Branch Head•Investigating Current Environment, Understanding the client’s Problems and Perspectives•Understanding Organization Culture and align customer’s problem solution with organization’s goals both strategic and tactic way•Involved in Business process analysis, Requirements documentation of current business processes•Responsible for Business process modeling and analysis, requirements gathering and documentation •Worked for Internal and External Environmental Analysis (PESTLE model) for high ticket loan accounts scrutinizing as a part of strategic management•Used of Porter’s five force model, Boston Matrix, SWOT Analysis while introducing a new products or services to customers. •Responsible for Preparing quarterly and annual KPI’s of subordinates for focused and goal oriented work•Worked as a Assistance to internal (RBIA, Credit, Gold, Revenue, etc) and external auditors (RBI, Statutory) of the branch.•Joint custodian of Cash, gold and other important documents•Part of a planning team to ensure staff motivation like cultural activities, Family meets, etc •Understanding customer behavior meticulously to develop varying plans to gain prospective customer confidence•Used investigation techniques (such as Interview, Workshop, Observation, Shadowing, and Questionnaire) for stakeholder analysis•Uses of Proto typing technique for finacle up gradation process and train to associates in different geographical areas •Worked on Requirements Prioritization of different client using MoSCoW methodology•Involved in User Acceptance Testing (UAT) before delivering solution to customer to ensure customer satisfaction•Responsible for monitoring daily activities like Compliance Monitoring, Credit Portfolio Management, System Administrator, CASA Development, AML Alert management•Supervising cash section including maintenance of Cash within limits (CRL)•Achievement: Awarded with Best performer in the region by Chairman

• Responsible for customer service and business improvement by capturing, analyzing, and documenting business and user requirements.• Investigate the current situation of customer queries received through E-mail• Considering all possible perspectives of the query for Analyzing the needs of the customer• Evaluating multiple options for the query through available resources• Part of User Acceptance Testing (UAT) process of the solution• Involved in delivering solution to the customer within stipulated TAT (Turnaround Time)• Maintaining SLA (Service Level Agreement) by using RACE tool.• Ensured error free solutions to the client by way of doing quality checks• Prioritized the work on the basis of complexity among the team members• Achievement: Awarded best performer and trained new joinees in the month of August – 2010.

Involved in Payroll processing of UK clients • Understanding UK payroll industry and legality• Investigation of current situation of the company for which we need to do payroll processing• Consideration of possible perspectives for analyzing needs of the client• Evaluated multiple options to define requirements for the solution and ultimate solution• Followed daily, monthly and quarterly deadlines of sending data and reports in time.• Responsible for conducting group activities among the teams for staff motivation followed by R&R• Training to other associates in Pune and Hyderabad location for business transformation• Involved in User Acceptance Testing (UAT) of the solution before delivering it to the client• Awarded the Titan of the Month twice in last 4 months