Service Delivery Management of complex landscape of EmaraTax of Federal Tax Authority, Dubai.

Project Management of Greenfield implementation of Supply Chain Application on SAP S/4HANA for Universal Music Group, LA, USA.

Project Management of Greenfield implementation of Supply Chain Application on SAP S/4HANA for Universal Music Group, LA, USA.

Inhouse SAP Project Management

Client: General Authority of ZAKAT & TAX (GAZT)Key Responsibilities:• Accountable for smooth functioning of all Tax Applications (Zakat, VAT, Withholding, Excise, Customs) and associated processes• Streamlining Service Delivery Processes and maintaining high performing Service Support Functions • Owner of the Incident, Request, Change and Escalation Processes, • Monitor, control and support service delivery• Ensuring systems, methodologies and procedures are in place and followed • Drive Service Review Meetings covering SLM, Performance, Service Improvements, Quality and Processes• Resource management including recruitment, on-boarding, mentoring, training, transition and release,• Target setting and performance assessment

Client: Statoil ASA, Stavanger, NorwayROLE I: Service Delivery Management• Service Delivery of SAP PM, QM, PS & RPM Modules for Application Maintenance & Developments• Process Lead of Onshore & Offshore Team, a global multi-cultured team• Key focus on maintaining target SLRs & KPIs as per Service Delivery Agreement• Focus of Delivery Value Improvement (DVI) & Contribution Margin• Exploring incremental Business Opportunities & Account Growth• First point of contact for Conflict Resolution and Escalation Management • Resource Planning, Recruitment, Onboarding and Release• Capacity Planning, Utilization and LevellingROLE II: Subject Matter Expert- SAP Enterprise Asset Management (Plant Maintenance)• Delivering the role of Subject Matter Expert for SAP Plant Maintenance• Designing, prototyping, testing and deploying Business requirements using latest maintenance trends/ strategies• Designing solutions based on best/ latest practices followed across industry for Plant Maintenance like RBM, RCM, FMEA, Condition Based Maintenance, Safe Solutions, Application on Mobility Platforms• Configuration & Development of Maintenance Applications on SAP R3, WebDynPro, NWBC and Mobile Platforms like SAPUI5 & Fiori

Client: Statoil ASA, Stavanger, NorwayROLE I: Service Delivery Management:• Responsible for Service Delivery of SAP PM, QM, PS & RPM Modules under Application Developments (AD)• Lead of Onshore & Offshore Team, a global multi-cultured team• Key focus on maintaining target SLRs & KPIs as per Service Delivery Agreement• First point of contact for Conflict Resolution and Escalation Management • Resource Planning, Recruitment, Onboarding and Release• Capacity Planning, Utilization and LevellingROLE II: Subject Matter Expert- SAP EAM (PM)• Delivering the role of Subject Matter Expert for SAP PM module• Designing, prototyping, testing and deploying Business requirements using latest maintenance trends/ strategies• Designing solutions based on best/ latest practices followed across industry for Plant Maintenance like RBM, RCM, FMEA, Condition Based Maintenance, Safe Solutions, Application on Mobility Platforms• Configuration & Development of Maintenance Applications on SAP R3, WebDynPro, NWBC and Mobile Platforms like SAPUI5 & Fiori• Expert at understanding existing business solutions with minimal handover and technical documents.

Project: JSW Group- Vijaynagar, KarnatakaKey Activities:• RICEFW Objects development for delta requirements• Equipment History Dashboard- Availability, Utilization, OEE, MTTR/ MTBF, Costing Summary (Labour, Spare, Consumables, Services), Inventory Stock & Value, Condition Monitoring (including trend graphs/ charts)• Maintenance Compliance Summary Dashboard- Notifications, Orders generated, completed, settled, closed, pending for settlement, settlement amount pending, period compliance, backlog compliance• Technical Object Inventory and Purchasing Information Dashboard- Technical Object Structure BOM, Inventory Status, Inventory Value, Latest PR/ PO/ GRN Information• Maintenance Costing Overview Dashboard- Maintenance Department wise costing- Planned, Actual of Labour, Spare, Consumables, Services and others• Utility Generation & Consumption Summary- Output for a custom process including periodic Power, Gas and Water generation and consumption trend

Project: Centrica EnergyKey Activities:• Offshore PM Lead for Application Maintenance of Centrica Energy group• SLA Management for Incidents, Problems, Change Request• Incident Management- Troubleshooting and resolution of all PM related incidents• Problem Management & Root Cause Analysis• Change & Release Management

Pre Sales, Procurement & Ad-hoc SAP Project Supports ActivitiesKey Activities:• Subject Matter Expert (SME) for MRO for the project of Norway Railways (NSB) during bidding phase• Role involved understanding Business Requirements, providing Due Diligence • Preparing appropriate RFP responses with respect to SAP PM• Integration of Sharepoint with SAP for client Dr. Reddy’s Laboratories Ltd using RFCs• Role included development of custom Function Modules (BAPIs) involving integration of SAP MM, QM, HR & PI Modules• Single handedly handling the project CRIS WISE II from technical and functional perspective involving SAP PM, MM, QM, PP, HR, EP & PI• Managing project hardware procurements from raising POs to settling Vendor Invoices for CRIS WISE II Project• Conflict Management for the project WISE II with client CRIS against RFP

Project: WISE II: Application SupportKey Activities:• Resolution of application defects, testing & implementing• Managing new requirements from client in SAP PM, QM, MM & HR modules• Addition/ modification in standard configurations as per Business demand• Planning, Execution & Control of all risks, issues, client observations

Project: WISE II: Coach & Wagon Repair Workshop, LilluahKey Activities:• SPOC for all user requirements, scope management and required developments• Mapping of Technical Structure of the Organization from SAP PM perspective• Complete AS-IS study and TO-BE analysis of Coaching and Wagon Overhauling• Process mapping for Scheduled , Preventive and Breakdown Maintenance• Custom user process mappings and Report developments• System Configuration, UT, SIT, UAT and End User Training of Plant Maintenance module• Final preparation, Master Data Maintenance & Cut Over execution• Planning, Execution & Control of all risks, issues, client observations• Monitoring of project progress and assisting in planning, execution and control

Project: WISE II: Locomotives Repair Workshop, LucknowKey Activities:Technical:• Mapping of Technical Structure of the Organization from SAP PM perspective• Complete AS-IS study and TO-BE analysis• Process mapping for scheduled maintenance, preventive maintenance and breakdown maintenance• Custom user process mappings and Report developments• System Configuration, UT, SIT, UAT and End User Training of Plant Maintenance module• Final preparation, Master Data Maintenance & Cut Over execution• Post GO LIVE supportManagement:• Finalizing and managing the project scope, budget and deadlines in accordance with the approved project plan• Monitoring, evaluation & reporting of project progress on a weekly basis during formal review meetings• Planning, Execution & Control of all risks, issues, client observations• Directing the project under set guidelines for successful Go Live• Recruitment, on boarding and training of Project Team

Project: WISE II: Coach Repair Workshop, MumbaiKey Activities:• SPOC for all user requirements, scope management and technical developments • Mapping of Technical Structure of the Organization from SAP PM perspective • Complete AS-IS study and TO-BE analysis for Coaching Overhauling Business Processes• Process mapping for scheduled maintenance, preventive maintenance and breakdown maintenance • Custom user process mappings and Report developments

Project: WISE II: Wagon Repair Workshop, RaipurKey Activities:• Implementation Lead for Wagon Repair Workshop, Raipur• Mapping of Technical Structure of the Organization from SAP PM perspective• Complete AS-IS study and TO-BE analysis• Process mapping for scheduled maintenance, preventive maintenance and breakdown maintenance• Custom user process mappings and Report developments• System Configuration, UT, SIT, UAT and End User Training of Plant Maintenance module• Final preparation, Master Data Maintenance & Cut Over execution • Core User and End User Training of PM module• Final preparation, Master Data Maintenance & Cut Over execution• Inspection, Installation & Testing of Hardware- Thin Clients, Mobile Devices (PDAs), WIFI routers & E-Pens• Post GO LIVE support

Project: WISE II: Core Solution Design, CRIS DelhiKey Activities:• Complete AS-IS study and TO-BE analysis for Indian Railways Rolling Stock Overhauling Workshops• Business Blueprinting of SAP Plant Maintenance Module• Baseline system configuration and process mapping as per Business Blueprint• Complete Unit Testing & System Integration Testing• Core User training and Master Data Management

• Associate Member of “Vihaan” Social service cell, FMS • Elected, Class Representative of MBA batch 2011, FMS Delhi • Organised Pratidaan Phase 1: The Old Clothes’ Drive • Organised Pratidaan Phase 2: Sponsor a Smile Campaign • Project co-ordinator for the live project of Reflection Art Gallery • Conducted Mathematics workshop for students in Jaunpur, UP • Organizing member of Blood Donation Camp by Rotary Club

Part of Service Delivery Management ProjectKey Responsibilities:System administrator, Server & User Access Management, System Backup (OpenVMS running on VAX, Alpha and Itanium servers).

Part of Service Delivery Management ProjectKey Responsibilities:System Administrator, Server & User access Management, System Backup (OpenVMS running on VAX, Alpha and Itanium servers).Project 1: Control of Server Job Losses• Design of process to track, control and minimize failures of scheduled activities on client servers• Design of tool to report the failures of scheduled jobs of client server• Development of program in OpenVMS language and execution covering all client servers Project 2: Minimization of Client Server Downtime• Defining scope, process and impact on existing process• Automatic intimation to Support Team when a server goes down- both planned & unplanned• Swift action by Support Team to make the server available with minimal impact to client• System generated periodic reporting of Server Availability with total downtime analysisProject 3: Minimization of loss of SLAs • Online menu driven program for daily shift update• Shift Handover for update of each SLAs to next shift to avoid missing SLA deadline

Key Responsibilities Handled: • Role of Maintenance Electrical & Automation Engineer for Hot Rolling Mill• Responsible for handling Electrical Breakdowns, Troubleshooting and Repairing with minimal disruptions to production activities• Planning, scheduling & execution of Corrective, Preventive and Shut Down maintenances.• Striving for high equipment availability with minimal downtime and thus high OEE• Focus on TPM & Six Sigma Processes to Enhance Maintenance Process efficiency• Performed as a team member of SAP End User. • Responsible of creation, release & complete of maintenance orders, notifications, spare reservations in SAP.