Ravi Shankar Email & Phone Number

Seattle, WA, US

Our team strives to make Amazon the world's safest delivery carrier. We achieve this by building solutions that predict and prevent safety incidents and make each step of the journey easier and more efficient.

New York, NY, US

• Promoted to lead Enterprise data and decision platforms with a team of Sr. Product Managers, Product Managers, Product Analysts, Data Operation engineers, UI designers, and java engineers.
• Real-time Streaming platform
• Real-time Processing platform
• Experimentation platform
• Omnichannel Customer journey continuation platform

New York, NY, US

• Promoted to lead the team to set up a strategy and drive several AI and Machine Learning programs; Programs include -
• Predictive Engine model to predict customer’s next action,
• Real-time monitoring of customer’s call and voice responses,
• Natural language processing to automate customer complaints search,
• Elastic Search and topic detection to improve response time and customer experience, to name a few.

New York, NY, US

• Lead a highly innovative team of data scientists, data engineers, software engineers, and project managers to strategically capitalize the rich data eco-system and leverage machine learning technologies to better serve.
• Manage the full range of project management activities - approve project plans, prioritize activities, manage engagements, assign resources, plan budget, manage expectations and align stakeholders

Bangalore, Karnataka, IN

• Established Delivery & Operation Setup for Latin America Business Portfolio from scratch to $40 million in the tenure of 3 years. Managed and mentored a team of service delivery, including project managers, content.
• Set up the Global Project Management Office (onshore and off-shore) for the organization.
• Key member of the team responsible for retaining the service contract with one the biggest clients by renewing the contract for the second successive term.
• Orchestrated a multifaceted Ring Back tone deployment project in VIVO Brazil, the biggest project by volume and revenue for OnMobile, by successfully implementing project of budget over $ 4M on time.
• Revamped Futbol services in 14 Countries in Latin America for Telefonica Operator.

Bangalore, Karnataka, IN

Mumbai, Maharashtra, IN

• Appointed in Canada to handle special projects, upon successful acquisition of Teleglobe Network operations.
• Identified Projects based on Root Cause Analysis, obtain approvals, managed full implementation from inception to go live.
• Monitored and analyzed performance matrix for team and projects.
• Produced project performance reports & presentation for the stakeholders and management.

Navi Mumbai, Maharashtra, IN

• Developed end-to-end service delivery as per the customer order and reliance network feasibility.
• Ensured the project implementation of broadband services for corporate customers - reviewing plans by collaborating with project managers to achieve the planned implementation and targeted revenue.
• Prepared MIS, Various gap analysis and action implementation to reduce the gap.

Master Of Business Administration (M.B.A.), Business Intelligence / Analytics

Bachelor Of Technology (B.Tech.), Computer Science

Microeconomics Principles Course, Microeconomics

Continuing Education, Wireless Communication Emerging Technologies

High School, Science