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Ravishankar Gopalan joins QualityKiosk's Advisory Board as Business Transformation ExpertRead more At: https://www.aninews.in/news/business/business/ravishankar-gopalan-joins-qualitykiosks-advisory-board-as-business-transformation-expert20230213121255/

Creating continuous improvement mindset and transformation orgs through design thinking and continuous improvement models.

- Leading teams as a Tribe Lead in large transformation and change management programs starting with design thinking, system design, visual designs, systems’ integration, stability, usability and business metrics.- Project Management: Led and executed projects within multifaceted project environments, while owning, developing & successfully executing detailed project plans for new changes introduced.- Agile Deliveries: Collaborates with all content stakeholders,multiple management consultants and vendors across program on agile methodology for the execution of the products.-Played a key role in setting-up of IDFC Bank and subsequently in the merger of IDFC Bank Limited with Capital First Ltd

- Successfully completed the integration of systems between IDFC and Capital First.- Directed future development roadmap & provided strategic direction including integration with other systems, assessment of functional and technical requirements, project and testing plans, and rollout approach.

- Implemented all banking products (Consumer, Corporate and Investment Banking) from Ground-up at IDFC First Bank including systems starting with concept, requirements, process designs, user testing, user access, training etc.- Managed various critical projects, many Industry first projects wand product launches including Aadhaar Pay, Demonetization, 100% ADF automation, GST roll out etc- Founding member and leadership team of IDFC Bank Ltd - Publish Product and Functionality landscape for the Bank- Regularly interact in industry forums and key regulatory bodies - Lead innovation in the areas of testing, process automation, robotics

With extensive experience in Operations, Technology, Customer Service, Strategy and Projects in Banking, Wealth and Retail Broking, have moved on to work on special projects at Aditya Birla Financial Services Group.Aditya Birla Financial Services Group (ABFSG) has built a significant presence across its verticals, viz., life insurance, asset management, NBFC, private equity, broking, wealth management and distribution and general insurance advisory services. The seven companies representing Aditya Birla Financial Services Group are Birla Sun Life Insurance Company Ltd., Birla Sun Life Asset Management Company Ltd., Aditya Birla Finance Ltd., Aditya Birla Capital Advisors Pvt. Ltd., Aditya Birla Money Ltd., Aditya Birla Money Mart Ltd. and Aditya Birla Insurance Brokers Ltd. ABFSG is committed to being a leader and role model in a broad based and integrated financial services business. Its 7 lin€es of businesses, with about 5.5 million customers, manages assets worth Rs. 89,571 Crores (US$19.9 billion) and prides itself for having a talent pool of about 15,000 committed employees. ABFSG has its wings spread across more than 500 cities in India through over 1,700 points of presence and about 200,000 channel partners. This allows ABFSG to offer its customers virtually anything under financial services except a savings or current account. With over Rs. 6,296 Crores in revenues, ABFSG is a significant non-bank player.

Currently Manage Strategic Projects, Risk, Surveillance, Technology for Aditya Birla Money Limited (ABML) and Operations and Customer Service functions both Companies - ABML and Aditya Birla Money Mart Limited (ABMML) for Retail,Wealth and Institutional clients handling equities, commodities, currencies, mutual funds distribution and IPO. The Companies are subsidiaries of Aditya Birla Financial Services Limites (ABFSG)- Continue to work on strategic alliances and partnership to develop potential Customers and future business for the organization.- Manage and implement "best in class" technology solutions including website/portal.- Manage Customer Care to provide voice and accessibility through multiple channels. - Manage Operations for Retail, Wealth and Institutions business across Broking, DP, Mutual Funds, Life Insurance, Alternate Assets, Real Estate, IPO, etc- Continuously working to improve employee ratings (OHS) through better practices and rewarding performance.- Working on process re-engineering and Strategic Cost initiatives to help bring a focussed Service Delivery Model.

- BUSINESS Set-up: Accomplished in building institution grounds-up while ensuring operational excellence. Set-up Securities and Funds Services hub in Citi KL and built a team of 60 people in a span of 1 year.- With successful and timely migrations, as above, helped the bank gain cost leadership. Also, through process re-engineering initiatives, saved green $ over the last 12 months and is working on various other initiatives to yield the same amount over the next 12 months.- Helped recruit, train and nurture people in this new set-up, in KL, in a short span of time. Grew the team size by > three times in the last one year.

- Responsible for Securities, Funds and Treasury Operations part of Corporate & Investment Bank.- Responsible for integration of Custodial & Funds business of a dutch bank post acquisition- Retention of key Securities and Funds’ clients through superior delivery platforms- Implementation of key systems for Options, Derivatives and Funds-Responsible for improving Employee Satisfaction scores and Customer Satisfaction scores- Foster a compliance and “client first” culture through continuous training.

Key Contributions as Vice President – Head - Derivatives Operations and Fixed Income Operations- Supported the stupendous business growth (>100%) in Options & Derivatives businesses year-on-year since 2002.- Initiated productivity driven measures of implementing Derivative Accounting Engine to facilitate automation of accounting entries to GL through in-country development. - For better processes & improved efficiencies implemented regional system for Fixed Income (WSS) resulting.- Through strong process controls, continuous self-assessments & regular trainings ensured "Satisfactory" ratings for business in all external & internal audits; managed expenses in strong growth environment thru hands-on annual budgeting exercise & close expense monitoring; and implemented new systems to facilitate better processing in Fixed Income & Derivatives thru active Project Management, planning and coordination.

Key Contributions as Asst. Vice President, In-charge- Demat, Vault, Debt Processing- Converted securities from physical (certificates) form to electronic (demat) form without any major issue for all clients and helped right-size the various units.- Reduced bad deliveries (stolen shares, lost shares, etc.) with focused resolution mechanism. - Through active market advocacy helped change some regulations with the regulator (SEBI); was a member of the SEBI sub-committee that looked at the revision to good-bad delivery guidelines.- Supported business growth by setting-up a new specialized team to process debt securities’ transactions.- As training coordinator, implemented in-house training programs focused on product functions' considered as "Best in Class" - effective, well received & cost efficient.-Helped identify process controls for all processes across Custody Operations; Rolled-out Operations Risk policy & related Self Assessments' process for Custody Operations.

Key Contributions as Manager - HR Operations- Actively managed Citibank employees’ retirement & pension funds by revamping investment mechanisms & re-engineering settlement & safekeeping processes, resulting in improved yields on trust investments (from 8% in 1997 to 13% by end of 1999) & providing better security for employees.- On Pension Funds' Management and its success, made presentation to the CCO. - Started monthly newsletters to update performance of Pensions Funds and provided other updates to the Trustees about Pension Funds; started quarterly meetings of Trustees to interact and decide on important issues affecting the Pension Funds and the employees.- Conducted road-shows for employees across all cities on HR operations policies.- Streamlined the Separations process, employees' Home Loans process (driven by HR) and other HR Operations processes, to eliminate exceptions and to help manage those processes better.

Assistant Manager, Accounts Reliance Industrial Infrastructure Ltd., India- In-charge of accounts, taxation and tax planning- Implemented payroll system