Ravi Kumar Sharma Email & Phone Number

Gurugram, Hr, In

Gurugram, Haryana, India

1. Managing network and system performance, conducting troubleshooting, security patching and maintenance.2. Experience of handling 1100 plus user base in offices and 7 other locations.3. Manage Active directory users, Groups and OU.4. Managing Synology NAS (Network Attached Storage).5. Manage IT-Assets, Software licenses, AMC/renewals, and vendor’s contracts.6. Guiding organizational technology strategy and roadmaps.7. Interacting and negotiating with vendors, outsources and contractors to secure products and services.8. Built, repaired, and installed computer-related hardware based on deployment procedures.9. Assisting in development of long-term strategies to grow department and resources.10. Oversaw development and implementation of improvements to support and network operations.11. Playing key role in ongoing network design, revaluation, and optimization to keep pace with company growth.12. Identifying computer hardware and network system issues, performing troubleshooting techniques for remediation.13. Analyzing network security and current infrastructure to assess areas in need of improvement and develop solutions.14. Network management & design of IT Infra (Hands-on experience in Cisco L2/L3 Switches, cisco or Wireless Controller & AP, FortiGate Firewall 200D.15. Managing G-suite email solution (Admin Console)- creation/deletion user's account, Group Creation, data migration & licensing etc.16. Handling a small size IT-team (5 people).17. Managing IT Procurements (hardware, software, and Network connections), IT-budgeting & execution.18. Zoom Board Room(VC) Setup & manage licenses .

Gurugram, Haryana, India

Experience1. Managing network and system performance, conducting troubleshooting, security patching and maintenance.2. Discussing with executives to advise and plan for short-term and long-term IT system upgradeneeds.3. Experience of handling 450-user base in offices as well as 2 other locations.4. Interacting and negotiating with vendors, outsources and contractors to secure products and services.5. Built, repaired, and installed computer-related hardware based on deployment procedures.6. Assisting in development of long-term strategies to grow department and resources.7. Creation and termination user's accounts from start to finish in business applications.8. Oversaw development and implementation of improvements to support and network operations.9. Playing key role in on-going network design, revaluation, and optimization to keep pace with company growth.10. Identifying computer hardware and network system issues, performing troubleshooting techniques for remediation.11. Analyzing network security and current infrastructure to assess areas in need of improvement and develop solutions.12. Coordinating IT operations activities to deliver smooth flow of daily business needs.13. Network management & design of IT Infra (Hands on experience in Cisco L2/L3 Switches, Cisco/ruckus or Grand stream Wireless Controller & AP, FortiGate Firewall 100D/100E/80E and Sophos 126nw Firewall).14. Managing G-suite email solution (Admin Console)- creation/deletion user's account, Group creation, data migration & licensing etc.15. Managing endpoint security System (Seqrite)- Develop policies and Groups for restriction, client packager, Generate and analyzing different kinds of reports.16. Managing Tata cloud telephony (IVR) service of CRM department.17. Handling a small size IT-team (3 people).18. Managing IT Procurements (hardware, software, PRI, lease line & Datacards connections), IT- budgeting & execution.

Gurugram, Haryana, India

Experience1. Helped with planning schedules and delegating assignments to meet coverage and service demands.2. Monitoring security to protect employees, customers, and property.3. Installation and configuration of Desktop, laptop & servers with operating Systems (Windows 7 to 10, Server 2012 to server 2016, Ubuntu14.04 to 18.10, Red hat 7.3).4. Installation of software like MS-office, Tally, Java, WinSCP, FileZilla, adobe (Photoshop, Illustrator, dream-viewer).5. Procurement of software license, IT-asset and handling the billing part of internet leased-line, data-card & PRI-line.6. Managing IT-Assets inventory, CCTV, Gate-access control.7. Installation and configuration of new local or network Printer.8. Creating and troubleshoot user accounts, email-account, sharing folders and devices.9. Managing endpoint security System (Seqrite)- Develop policies and Groups for restriction, client packager, Generate and analyzing different kinds of reports.10. Configuration of FTP on windows / Linux operating system to access & shares files/folders across the local network.11. Knowledge of Linux files & folder permissions, package installation and network configuration.12. Installation and configuration of Lvm (logical volume management), Apache(webserver), samba server & ssh-configuration.13. Configuration of IP Pools, DHCP, Vlan and Port configuration in Cisco L3/L2 Switches.14. Configuration and manage FortiGate 100E/100D firewall, Sophos firewall (Interfaces configuration, web-filtering & port enabling & other policies).15. Configuration Cisco wireless network controller configuration and services.16. Configuration of vpn (site to site) to make remote session.

Gurugram, Haryana, India

Experience1. Installation of Operation System like Windows/Linux (Ubuntu)/Mac.2. Configuration, Troubleshooting and Backup of E-mail Client Like MS-Outlook.3. Installation and configure the devices like printer, Scanner, and other devices.4. Installation of all types of drivers for desktop or Laptop.5. Installing and configuration FortiClient vpn.6. Reset and unlock the domain/Ad password.7. Reset Gmail account password and enable/disable Gmail- Account from Admin Console.8. Skilled at working independently and collaboratively in a team environment.9. Worked on Jira Ticketing tool to view and resolve the user’s issue within as per SLA.10. Worked on I-Top (Inventory tool) for managing it-asset with user details.11. Remote user support provided by remote-access application software like Ammy admin, team- viewer, any desk, email, or hangout.12. Provide administrative privileges to the user after approval by his/her senior or authorizedperson.13. Preparing the workstation or device for on boarding users.14. Knowledge of protocols like TCP/IP, SMTP, POP, IMAP, SNMP, FTP, SFTP, HTTP/HTTPS, UDP, DHCP, DNS, TELNET & SSH.15. Troubleshooting for Cisco VC (Videoconference) device and IP-Phone.16. Resolved problems, improved operations, and provided exceptional service.

Agra, Uttar Pradesh, India

Experience-1. Installation, configuration and maintenance of computer systems and network connections.2. Researched and identified solutions to technical problems.3. Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.4. Patched software and installed new versions to eliminate security problems and protect data.5. Configured and tested new software and hardware.6. Monitored system performance to identify potential issues.7. Configured hardware, devices, and software to set up workstations for employees.8. Maintained servers and systems to keep networks fully operational during peak periods.9. Removed malware, ransomware, and other threats from laptops and desktop systems.10. Diagnose and troubleshoot hardware, software, and network issues.11. Developed and implemented preventive maintenance procedures.12. Installation and configuration of operating systems and applications.13. Collaboration with vendors to locate replacement components and resolve advanced problems.14. Responded to customer inquiries and provided technical assistance over phone and in person.

Bachelor Of Science - Bsc, Biology, General

M.B.A, System Information