- Establishes and maintains an adequate system of internal controls to ensure regulatory compliances, operational risk assessments, business resilience, protecting revenue leakage, controls assurance and incident management globally across industries supported- Defining clear responsibilities with senior management for implementing operational risk management and compliances as approved by the Board of Directors- Management reporting to Executive Risk council & Audit committee - Working with business in creating Risk Appetite statements for the BFSI entity. Creating Risk registers including inherent risks, controls, residual risks and regular monitoring the same through key risk indicators. - Vendor risk assessments on onboarding, set up, payment controls & contract compliances- Designing policy compliance structures, guiding and educating the management and staff on compliance matters, updating knowledge on recent regulatory changes, and responding in case of regulatory or government investigations- Continuous assessment of risk attributes to update organization’s AI and automation platform to have sufficient proofing of Financial Crime, KYC, AML procedures - Oversight on complaint management and dispute resolution systems for large banks - Investigations into allegations of fraud or abuse committed by employees using interrogation and analytics techniques - To design competitive intelligent & technical solutions for large revenue deals and Accounts - Operational vulnerability assessments on payment processes to identify potential areas leading to penalties, frauds or near misses- Appropriate risk education and awareness for all the employees on policies- Track and implement major regulatory and policy changes including Anti-Corruption, Data Privacy i.e. GDPR, HIPAA, GLBA, FCA, APRA, Modern Slavery, Licenses - Responsible for Enterprise SSAE18 / ISAE 3402, ISO 27001 & 22301 Standard, Hi-Trust and PCI-DSS certifications

- Positioned to set up operational risk framework & compliance assurance function including control checklists, risk profiles, RCSAs, suspicious transaction reporting, theme-based monitoring & risk reporting for all large bank’s delivery from offshored locations- Structured fraud operations and financial crime processes and continuous monitoring to prevent any leakage to regulatory procedures- Developing customized tools for in-depth analysis of risk exposure and data quality monitoring- Conducted compliance risk assessment at employee, senior leader and regional levels to proactively strategize and strengthen internal policies - Deployed Control Checklists, Risk Profiles & Risk registers including inherent risks, controls, residual risks and regular monitoring the same through key risk indicators. - Standardization of policies, controls & change management Reviews - Provide operational risk and compliance insights for reporting and escalation at the Risk committee and the Business Unit Risk Forums- Led large deals, acquisitions and built solutions to form the right governance - Helped businesses balance their strategies with business continuity and risk management Additional Assignments- Strategized 2nd line and Operational Risk Management Assurance Framework at Alabang, Manila Genpact Site from August 2011 to February 2012- To set up assurance system of tracking performance of Australian Bank’s process excellence program that includes Customer, Organisation Skills, Operational Management, Process Efficiency, Employee Mindset and Behaviors. (Sydney, 29th Mar’14–11th May’14)- Meeting with Financial Services Regulators i.e. APRA Aus, OCC US & FCA UK to represent Genpact on Outsourcing Banking Operations - Represented Genpact at Sydney, Australia from 5th Jan’12 to 15th Jan’12 to meet with APRA regulators on Australia’s large bank operations with Genpact- Designated Ombudsperson and ICC representative for Delhi NCR to investigate employee concerns

• Managed 55-60 members diversified in Regulatory Mortgage, Pension and General Insurance compliance.• End to end transitioning of 5 processes offline from UK.• Ensured understanding of client SLAs & Performance, Quality, Call Quality & Productivity metrics.• Domain expertise in compliance of UK financial advise in Mortgage, General Insurance, Pensions & Savings • Conduct internal/formal/stress audits to ensure the application of Standards.• Registered coordinator from NSS to carry out COPC Certification.• Internal auditor for ISO 27001, looking after IT security and Business Continuity plans.• Monitoring & timely submission of various reports & data on a daily, weekly & monthly basis such as reports on SLA achievement, incentives calculation & process specific reports.• Assessed overall quality of teams, supporting and partnering with the quality team in implementing quality initiatives.• Managing end user satisfaction and dissatisfaction and aligning it with transaction monitoring.• Forecasting, Staffing, Scheduling and reduction of attribute level variation in transaction monitoring.

• Did end to end transitioning of one of the most critical processes including 1099 TDS forms, cash administration and check-writing & disbursements/ approvals of expenses, of Bankers’ Life & Casualty Company, which involves heavy penalties levied by IRS. This was accomplished by receiving technical training onsite for more than 2 months and reading IRS publications in order that IRS regulations are understood.• Prepared as-is, adapted and to-be Standard Operating Procedures and process maps as a part of solution identification and tollgate documentation.• Supervision of 15 FTEs and responsible for Quality Assurance and monitoring the productivity for all team members.• Preparation of Weekly & monthly Dashboards of Team.• Responsible for providing Process Training as well as the System Training to all new team members.

• To authenticate online transactions of Accounts Receivable – Business Forms of Deluxe Corp. USA. It requires good understanding of US Accounting and includes application of Lock Box Payments, Tolerance, Write Offs, Cash management, NSF, Credit Card Payments, Credit Card Refunds, Handling Tax letters and Tax Reports, Resolving the Specialist’s Queries, calling to banks & customers Reconciliation of major Credit card Accounts.