Monitored and responded to security events through Splunk, SentinelOne, and Wireshark, cutting security incidents by 30% through rapid threat identification and escalation.Led detailed investigations of network anomalies and endpoint threats using n-able and Atera, reducing critical vulnerability response times by 20%.Deployed advanced endpoint protection measures with Huntress and SentinelOne, reducing malware-related incidents by 25% and improving system integrity.Wrote custom bash scripts to automate threat detection processes, increasing workflow efficiency by 40% and enhancing overall response capabilities.Secured access controls and enforced compliance with the Essential 8 framework by configuring and managing Azure Entra ID, strengthening organizational security posture.

Delivered comprehensive L1/L2 technical support, resolving over 95% of network security incidents and ensuring consistent uptime across client environments.Strengthened network security by deploying and configuring VPNs, firewalls, and monitoring tools, reducing potential security breaches by 30%.Conducted vulnerability assessments and applied critical patches, mitigating security risks and ensuring full compliance with the latest industry standards.Collaborated with security teams to diagnose and resolve breaches, implementing endpoint protection measures that enhanced system security by 20%.

Managed and resolved first-level security incidents, responding to user support requests and preventing breaches, which reduced downtime by 20%.Monitored network and endpoint security, detecting and mitigating threats in real-time, ensuring compliance with security protocols across all systems.Troubleshot and resolved security issues related to malware, phishing, and unauthorized access, reducing security incidents by 25%.Configured and maintained endpoint security settings, improving overall system integrity and securing user access for over 20 staff.