Cisco Contact Centre Engineer
CurrentManaging the Cisco Contact Centre Environment.Building Scripts, Doing UAT and changes on Existing Scripts
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@mphasis.com
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Ravi Shukla is listed as Senior Cisco Contact Centre Engineer at Eversana at EVERSANA, a company with 1398 employees, based in Delhi, India, India. AeroLeads shows a work email signal at mphasis.com and a matched LinkedIn profile for Ravi Shukla.
Ravi Shukla previously worked as Cisco Contact Centre Engineer at Eversana and Lead Technical Consultant at Fujitsu Consulting India. Ravi Shukla holds Bachelor'S Degree, Science, A from Csjm, Kanpur University.
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AeroLeads found 1 current-domain work email signal for Ravi Shukla. Compare company email patterns before reaching out.
Experienced with Cisco VOIP, IP Telephony, UCCE, UCCX and UCCE/CVP/VG/VXML Gateway/CVP/SIP Proxy/VVB. Excellent communication and strong technical skills.
Listed skills include Microsoft Office, Ccna, Change Management, Switches, and 6 others.
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Delhi, India
Managing the Cisco Contact Centre Environment.Building Scripts, Doing UAT and changes on Existing Scripts
Noida Area, India
Lead Technical Consultant with 8 year of experience in Cisco VOIP & 4 years in UCCE.Supporting large Enterprise customers in all areas including Voice Network implementation and troubleshooting. Experience in installation of UCCE components like ICM/CVP/VG/VXML Gateway/VVB /VCUSP and CUIC.
Noida
Worked as a senior network specialist and provided L3 Support to external and internal HCL customers and other network teams on issues related to Call routing, Unity, Call Handler, Jabber, Expressway, Presence and others.- SIP Gateways and SIP Provider issues as it was extensively configured in the Environment.- Extensively worked on UCCX & UCCE Issues..
Bangalore
Worked as Lead Infra engineer and have been a part of the Project Management team and the role included everything from troubleshooting P1 cases to planning and implementation of Voice infrastructure.
Gurgaon
Providing L2 support for the User's Phones.Read the logs of the ticket open by the user and troubleshoot accordingly.Troubleshooting of Voice Gateways such as MGCP, H.323.Checking layer 2 and layer 3 connections for call manager, unity, IP Phone, and IOS router after the site is implemented.Troubleshooting phone unregister issue.Troubleshooting SCCP IP.
Other employees you can reach at eversana.com. View company contacts for 1398 employees →
Rachel Cheval
Colleague at EversanaGreater Chicago Area, United States
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LB
Latonia Bowie
Colleague at EversanaGreater Milwaukee, United States
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MF
Mindy Frasher
Colleague at EversanaMiddletown, Ohio, United States, United States
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LL
Lindi Lewis, Pharmd, Bcacp
Colleague at EversanaDenver Metropolitan Area, United States
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KW
Khaleal Weeks
Colleague at EversanaCincinnati, Ohio, United States, United States
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PJ
Perry Johnson
Colleague at EversanaWest Memphis, Arkansas, United States, United States
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KB
Komal Bhange
Colleague at EversanaPune, Maharashtra, India, India
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LP
Leena P.
Colleague at EversanaBurlington, Ontario, Canada, Canada
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SF
Steven Ford
Colleague at EversanaSt Louis, Missouri, United States, United States
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ML
Marshall Long
Colleague at EversanaCincinnati Metropolitan Area, United States
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Activities and Societies: B.Sc (Maths)
Activities and Societies: Completed my Schooling from SMIC Etawah Completed my Schooling from SMIC
Quick answers generated from the profile data available on this page.
Ravi Shukla works for EVERSANA.
Ravi Shukla is listed as Senior Cisco Contact Centre Engineer at Eversana at EVERSANA.
AeroLeads has found 1 work email signal at @mphasis.com for Ravi Shukla at EVERSANA.
Ravi Shukla is based in Delhi, India, India while working with EVERSANA.
Ravi Shukla has worked for Eversana, Fujitsu Consulting India, Hcl Technologies, Mphasis, and Consultant.
Ravi Shukla's colleagues at EVERSANA include Rachel Cheval, Latonia Bowie, Mindy Frasher, Lindi Lewis, Pharmd, Bcacp, and Khaleal Weeks.
You can use AeroLeads to view verified contact signals for Ravi Shukla at EVERSANA, including work email, phone, and LinkedIn data when available.
Ravi Shukla holds Bachelor'S Degree, Science, A from Csjm, Kanpur University.
Ravi Shukla is listed with skills including Microsoft Office, Ccna, Change Management, Switches, Team Management, I Am Into Incident And Change Mangement, Windows, and Sales.
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