Robert Avison Email & Phone Number

New York, Ny, Us

Proud to announce we have sold to the Celebrity Auto Group on May 1, 2023.This was an exciting opportunity to partner with Downs Ford and create a destination Ford Dealership at the Jersey Shore! Downs Ford has been in business since 1930, proudly serving the Jersey Shore for 90 years! I am both honored, and proud to join forces with Downs, where we will continue the tradition in excellence for many, many years to come!

• Identify, recruit and train the right candidates for our management team• Provide annual forecasts for both Variable and Fixed Operations• Control expenses and ensure the efficiency of entire operation• Provide insight to our management team through the measurement of specific KPI’s to ensure all departments meet, or exceed, their financial objectives• Prepare and consistently review our advertising budget for all departments within the operation to ensure our target audiences are reached, and sufficient traffic is developed• Conduct weekly management meetings to collect data and feedback regarding various operations• Maintain manufacture relations and ensure the attainment of specific sales or service bonus programs• Handle client concerns as escalated by my management team to ensure complete client satisfaction, and our reputation in the community• Ensure the entire team understands our vision, and provides a world-class experience to every guest who visits our Dealership, whether it be in person, on the phone or online.

Coral Gables, Florida, Us

As The Director of Fixed Operations for THE COLLECTION I oversee all aspects of our service and parts operations. Our luxury brands include Ferrari, Maserati, Aston Martin, McLaren, Alfa Romeo, Porsche, Jaguar and Audi. I am directly responsible for the development of our management and their respective teams, for the identification of opportunities as well as strategies for business growth, increase profitability by maximizing the efficiency of our organization and to maintain the highest standards in customer service to ensure customer retention.Responsibilities include but are not limited to:• Recruit, train and develop Fixed Operations Management staff.• Develop and implement standards of best practice for all other personnel; this includes the KPI’s they will be measured against and held accountable for.• Develop, install and maintain all service and parts department operating policies and procedures.• Create annual budgets and forecasts with our Executive Management team.• Ensure our service and parts teams consistently exceed our forecasts.• Identify and implement measures to reduce cost and increase overall net profit.• Monitor our service repair order volume daily to maximize shop productivity and efficiency.• Monitor technician staffing, development and training.• Inspect repair orders for proper documentation, technical information and warranty compliance.• Maintain warranty schedule by routinely meeting with manufacture representatives to resolve any outstanding warranty claims. • Manage a team for an in-house courtesy vehicle department with a fleet of 150 luxury vehicles. • Oversee the service department Call Center, including management and staffing.• Manage logistics and operations for our Ferrari Challenge Race team.• Ensure the highest levels of customer satisfaction and personally resolve customer issues.

Springfield , New Jersey, Us

At Crystal Auto Mall I was the Operations Manager for a high volume multi-franchise import dealer. I would oversee all of the daily functions of both our service and parts departments. I was responsible for the development of our teams, to maintain business growth, increase profitability by maximizing the efficiency of the organization and above all ensure consistent growth in customer retention by providing our customers with highest levels of customer service as well as satisfaction.Responsibilities include but are not limited to:• Recruit, train and develop both service and parts staff.• Develop service sales guides and menus to ensure consistent pricing among service repair orders.• Monitor service volume to maximize shop productivity and efficiency.• Develop both direct and digital marketing for service parts departments.• Develop, install and maintain all service and parts department operating policies and procedures.• Monitor technician development and training.• Inspect repair orders for proper documentation, technical information and warranty compliance.• Maintain warranty schedule by routinely meeting with manufacture representatives to resolve any outstanding warranty claims. • Monitor Service department CRM process.• Ensure the highest levels of customer satisfaction and personally resolve customer issues.

Springfield , New Jersey, Us

• Recruit, train and developed an award-winning team• Implemented sales and service processes to improve the efficiency of the operation• Consistently increased sales and gross profit year over year• Pilot dealer for the implementation of Acura Accelerated Service• Awarded Acura's prestigious Precision Team Award as one of the top dealers in the country

Eatontown, New Jersey, Us

Mercedes Benz - VW - Honda