Ravitheja Talla Email & Phone Number

New York, Ny, Us

New York, United States

New York, New York, United States

New York, United States

Making TapClicks' customer success scalable while enhancing the customer experience for the growing mid-market customer base. - Designing new few-to-many model of customer success to better service non-enterprise customers and productize the customer success manager experience- Developing hiring criteria for new pooled-CSMs, conducting interviews, designing aptitude exams, and extending offers - Working to unburden current CSM's and reassign books in favorable, balanced manner for newest CSM's to succeed- Building new processes for pooled-CSMs to quickly enact low-touch system and manage large books while expecting healthy populations, higher renewal rates, and uncovering opportunities for revenue growth

New York, United States

Driving growth and retention for self-serve platforms while unifying teams and processes. - Designing project plan, communicating expectations, and executing the sunsetting of AdStage - Preserving revenue and relationships, migrating significant number of AdStage customers to TapClicks and positioning them for success- Unifying customer success positions across self-serve platforms (Raven, iSpionage, Megalytic) and recommending actions to e-group teams for future planning across these legacy products- Positioning team members to succeed and increasing their visibility for platform needs, such as support protocols/SLA's, additional engineering resources, and establishing customer success processes

New York, United States

Optimizing the AdStage & TapClicks experience for each and every user post-acquisition. - Successfully manage ~70 customers, varying from medium to enterprise, increasing average health score & number of healthy customers- Becoming solely responsible of conducting all AdStage demos with inbound prospects- Proactively engaging AdStage customers in migration discussions to TapClicks platform and preventing friction/providing smooth customer experience- Managing team to maintain healthy client base, gathering population health and MRR updates and presenting at weekly e-group strategic meetings

New York, United States

Optimizing the AdStage experience for each and every user.- Built tracking dashboard to study touch-frequency vs performance for pooled-support clients- Successfully manage ~40 entry level customers, increasing their average health score & number of healthy customers- Conduct demos with inbound prospects utilizing sales techniques such as pointed questioning, objection handling, and competitive selling- Acting as voice of the customer in product and marketing discussions to build a customer centric culture- Constantly updating knowledge base to bring current with various product updates

Livermore, California

Lead hospitals to better health outcomes.- Designed and presented customer performance reviews, including quarterly analyses of population health statuses and introduction of product modifications/additions- Onboarded new accounts, including scheduling sessions to introduce product and increase patient enrollment/engagement- Increase inside sales per account through consistent and dynamic deliverables

San Mateo, Ca

Taught the art of persuasion.- Taught groups of 20+ students to argue, research, and orate with ethos, pathos, and logos- Developed, implemented, and evaluated curriculum with colleagues- Students routinely performed exceptionally at tournaments, including winning the Tournament of Champions

Sunnyvale, Ca

Learned marketing in the B2B SaaS environment. - Scheduled work breakdown structures to assess brand marketing strategy and implement updates- Assisted in design of a mixed methodology study and employed a solution with a/b testing to increase mid-funnel sales-qualified leads- Wrote standard technical user documents to be used during onboarding

Irvine, Ca

Assisted in the design of children's healthy policy at a local school.- Researched and analyzed retrospective cohort health policy case studies and strategies using databases such as JAMA, PubMed, and Science Direct- Drafted and implemented health policy plan to reduce Hand-Foot-Mouth Disease in classrooms by 90%- Created, executed and evaluated delivery of preventative health education curriculum for <5 year olds