- Head Retail business for the AP and TS. Including Company Owned and Franchisee Stores ( stores across AP & TS)- 2 Guinness Book of Records for highest stores rolled out in India in 1 Day. Highest contributor for the state. - Driven process and best practices across all stores. AP&TS were trend setters compared to others state stores.- Process Automation across stores- Creative Marketing Inputs & Schemes- Driven Revenue based on Focus products by company- Increase Walk-ins drives through events and promotions- Regular Partner Meets & Engagements. Built a Partner Friendly Franchisee Brand- Succession plan for the team - CEO Award Winner. Innovation Award Winner

- Heading Modern Trade business of Uninor of AP & TS. - Brought the channel from nominal contribution to Highest contribution across all operators.- Driven sales through Modern Trade brands like BigC, Sangeetha, Universal, TheMobileStore, PlanetM, Coromandel etc.- Increased the sales from 12000 Gross Adds to 45000 Gross Adds per month through these channels, Record Highest Nationally among other Telenor states and across all other operators. - Operated with lean structure for this function still delivering results similar to a Zone.

- Responsible to launch the call center operations and customer care support through our vendor Sparsh in Bangalore.- Successfully selected the vendor, got the training and launch of the Telenor expectations to the vendor team. - Ensure the quality, TAT, staffing, utilisation and standards are met by the vendor.- Regular review of performance through quality checks.- Showcase the performance, challenges and achievements to the top management. - Technology enhancements including IVR and other supports that a customer needs to reduce call volume.

- MarketTools was later named as MatrixLabs - Managed Customer Service and Sales for Zoomerang process. Along with ZoomPanel Support for MarketTools Inc. CA. - Migrated processes from San Franchisee to Hyderabad, India. Increased the capacity in India for Sales and Support services.- Driving high performance based incentives that increased the India Sales contribution by 500%- Interaction and support for current clients.- Customer Relationship to existing clients and drive repeat business- Review, Prioritise and Drive Customer Enhancements Requests in coordination with the Product Development team for newer features.

- Launched the BPO operations for this IT and IT Staffing company- Started from 24 seats and scaled it up to 400 seater BPO- Head of BPO operations- Sales & Support processes for US, UK and Australian processes- Client Management- Training and Transitions- Process implementations- Heading Quality team to review and monitor the call quality parameters for all campaigns.- Capacity utilisation and Revenue drive

- Launched the BPO process in India through a INC company- Ramped up the hiring, training, launch and production from 24 seater to 48 seater- Driven all operations including launch and hiring related logistics and facilities to Technology and Client requirements- Managed Clients including AT&T, Motorola, etc.