1. Managed and customized Salesforce solutions, including Sales Cloud and Service Cloud, to enhance the client’s sales, marketing, and customer support operations.2. Developed and implemented automation processes using Workflow Rules, Process Builder, and Flow to streamline lead management, case routing, and opportunity tracking.3. Created custom reports and dashboards to provide actionable insights for sales and marketing teams, improving data-driven decision-making.4. Supported… Show more 1. Managed and customized Salesforce solutions, including Sales Cloud and Service Cloud, to enhance the client’s sales, marketing, and customer support operations.2. Developed and implemented automation processes using Workflow Rules, Process Builder, and Flow to streamline lead management, case routing, and opportunity tracking.3. Created custom reports and dashboards to provide actionable insights for sales and marketing teams, improving data-driven decision-making.4. Supported data management tasks, including data imports, de-duplication, and data cleansing, using Data Loader and Import Wizard.5. Conducted user training sessions, developed documentation, and provided ongoing support to ensure efficient use of Salesforce tools.6. Collaborated with cross-functional teams to gather requirements, design solutions, and deliver projects in Agile (Scrum) sprints.7. Maintained data security by configuring roles, profiles, permission sets, and managing Single Sign-On (SSO) settings. Show less