Ravikumar Dhamodharan Email & Phone Number

Riyadh, SA

Riyadh, Saudi Arabia

Experience: Sales & Purchasing Manager | Luggage IndustrySaudi Arabia | Eagle Express, Tom Cruiser, European Tourister

Saudi Arabia

In my role as Senior Manager, I oversee a robust portfolio of key client accounts, acting as the primary contact for order management and customer support. My focus on strategic sales initiatives has resulted in a 30% increase in overall revenue during my tenure.I plan and execute comprehensive marketing campaigns across major retailers such as Lulu.

Saudi Arabia

Led a high-performing team managing an $80M direct-to-consumer business for premium homeware brands, achieving 44% YOY revenue growth and 36% increase in traffic.Strategically negotiated contracts with key hypermarkets including Lulu, Nesto, Panda, Carrefour, Danube, and Othaim, enhancing brand presence across major retail channels.Established and nurtured.

• Command centre operations end to endROLES & RESPONSIBILITES:
• Identify misclassified low priority incidents ensuring that the incident priority is upgraded and addressed accordingly, based upon its updated criticality.
• During business break down, implement traffic flip (F5 INT &EXT load balancing tools and Akamai) to ensure business continuity.
• Monitoring tools like Keynote, SFMT, Batch (Mainframe) and Tivoli Workload scheduler.
• Being in constant touch with command center & monitoring valid alerts.
• Downgrade incidents that have been misclassified as critical ticket, to prevent the critical resolution process from being inappropriately initiated.

Chennai Area, India

• To pursue a position utilizing my six years of experience managing the Infrastructure Operations for providing innovative solutions to extensive range of system administration challenges.
• Monitoring more than 15000 physical servers, virtual servers, Network devices, storage devices using BPPM Console.
• Creation of Incidents and Service Requests for the supported applications, first point analysis on tickets and assigning them to L2/L3/ other service lines based on the scope.
• Handling Incident Management, handling Major/Critical/High Outages, Monitoring entire infrastructure using various monitoring tools and providing support 24X7.
• Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users.
• Vendor management for all the hardware. Call logging with vendors/tracking/closing.

Chennai Area, India

sales and upselling - tech supportRole of a consultant that requires a combination of sales and technical expertise with regards to a Computer (Desktop, Portable and other computer peripherals). A very challenging environment with an everyday target of minimum 25.00% conversion, 85.00% Resolution and >90.00% Customer Satisfaction.1. Awarded the Best.

Chennai, Tamil Nadu, India

Responded to telephone inquiries and complaints using standard scripts and procedures.Gathered information, researches/resolves inquiries and logs customer calls.Communicated appropriate options for resolution in a timely manner.Informed customers about services available and assesses customer needs.Provided functional guidance, training, and assistance to.

Bachelor’S Degree, Electrical And Electronics Engineering

Diploma in Electrical and Electronics Engineering

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