Ravneet Juneja Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Aligned with a global consumer electronics conglomerate, working on ramp and bring-up projects

Sahibzada Ajit Singh Nagar, Punjab, India

• Manage & Design IT Initiatives (HW/SW)• New Technology Implementation (Turnkey)• Training – Technical Staff and Users• Technical Support (Remote and On Site)

Pune Area, India

Please feel free to get in touch for a detail on current roles and responsibilities. Responsible for VW Pune Plant, and Volkswagen Information Technology Services, Hinjawadi  Resource Trainings Uphold effective communication to, from, and within the ITP department Asset Management Vendor Management Continuous Improvement Process (KVP) Lead for ITP KPI monitoring and reporting Forecast and tracking of risks and mitigation measures Technical/new products testing and evaluation Project Management

 Managing a back-end team of 24 people, handling global consumer data management Service delivery and meeting of deadlines Handling inflow of raw data from multiple channels Interacting with global clients and stakeholders Managing a team of 15-18 front-line agents handling customer technical support calls Real time escalations; liaising with Customer Care, Sales and Logistics on escalated issues Managing team performance (Customer Experience, Resolution, Productivity and Sales) Initiated and participated in site-wise & other cross-functional conference calls People management (including, but not limited to, performance reviews, feedback and coaching, periodical one-on-ones with team members, managing outage and attrition, team building)

Mohali, Punjab, India

 Technical Support Specialist/Coach/SME with Blend LoBs and specialty queues Floor Mentoring – Providing technical coverage and training, real time escalations Conducting ad-hoc trainings, trainings for BQs, hands on lab sessions and technical trainings on new products Record and maintain individual agent’s performance Team meetings to discuss initiatives and plans to reach goals Audits and Feedback Addressing technical, professional and personal issues of the team members at individual levels Data Scrubbing, Analysis and Maintenance Developing of training material (used globally) Initiatives:- Part of Windows Vista, Windows 7 and Windows 8 SME teams- Part of the Delta SME team: Ensured smooth transition from Dellserv to Delta by co-coordinating between the Change Lead and Team Based Resources- Conceptualized the TQ to Production Floor Acclimatization Module for new technicians- Managing team in real time in the absence of Team Manager

Bca, Computer Aplications / Networking

Cpa Diplome, Systems Analysis & Design

Post Graduate Diploma, International Business

Post Graduate Diploma, International Business, A