Rafael S. Oliveira Email & Phone Number

Florida, United States

Miami, Florida, United States

• Performs product configuration • Planning and design of investment portals and CRM - Microsoft Sharepoint / Dynamics / HTML Coding• Portal/CRM design sessions (Microsoft Dynamics) with high profile clients•Adapt product to meet business requirements•Product demonstrations (internally and externally)•Application of product knowledge and AI tools to interpret business requirements

• Provide guidance to global users related to payout software usage and best practices in Portuguese, English, Spanish, and German.• Oversee the CRM support system (Freshdesk) and manage a team of product and customer service collaborators, enabling a client-centric and agile mindset.• Conduct in-depth analyses of transactions and key performance indicators (KPIs) regarding software evaluation.• Support the identification of errors and inconsistencies by verifying and analyzing operations while entering multiple commands and observing system functionality.• Lead various UX/UI projects and interviews to strengthen software development operations.• Successfully leverage user support services quality by enabling 1 on 1 assistance in Portuguese and German.• Coordinated the restructuring of existing KPIs and Service Level Agreements (SLAs) based on high-efficient and agile methodologies, generating SLA daily rates of more than 80%.• Optimize the documentation evaluation process through the streamlining of data and information analysis procedures.

Greater São Paulo Area

• Oversaw the conception, development, and implementation of new branding features using Corel Draw and Photoshop for Cadillac Vintage including logos, creative assets, website optimization, and social media content.• Designed and implemented results-oriented social media advertising programs for Instagram, Facebook, and Twitter, increasing events audience by 75% and enabling high levels of digital engagement.• Combined vast Google AdWords and Google Analytics experience to increase company’s website traffic by more than 60% while generating optimum Return on Investment (ROI) performance.• Led several photoshoots to create relevant marketing assets for digital marketing programs using advanced lighting techniques and a professional Canon camera.• Managed press and media relations initiatives to boost earned media and client acquisition performance.

São Paulo Area, Brazil

• Proactively created and maintained accurate and visual financial reports using Microsoft Excel.• Guaranteed optimum fleet operations control through the effective usage of internal software programs.

São Paulo Area, Brazil

Master Of Business Administration - Mba, Supply Chain Management

Master’S Degree, It Management & It Environmental Management

Bachelor'S Degree, Marketing