Ravyn P. Email & Phone Number

Remote

Provide outstanding technical support while also applying a high level of empathy towards customers. Identify, classify, and troubleshoot computer networking concerns and landline phones.Partner with other teams to fix provisioning, authentication, or ticketing issues.Walk customers through authentication process and use creative thinking to guide them through the proper applications to access their network settings and modem GUI.Identify troubleshooting patterns that are successful to better improve customer experience and to expedite future troubleshooting sessions.

Multiple Locations In Co

Created new customer accounts in the CRM (Customer Relationship Management) system with customer identification information.Focused on ensuring that every customers’ needs were met.Helped organize and improved processes to assist customers more efficiently.Entered card information into the CRM system, validated the gift cards, and paid out the customers as needed.Trained new employees during onboarding to help ensure quality customer service.Assisted customers through phone, text, and other communication channels if needed.Collected customer debt and de-escalated irate customers by explaining company policy in a calm and empathetic manner.

Remote

Used discovery questions to understand customer concerns, (scheduling, billing, general questions) gathered the appropriate information, and resolved customers’ needs in a timely manner.Helped to professionally de-escalate upset customers, identified their concerns, and focused on retaining them as a customer by helping them resolve the issue(s).Assisted customers who faced technical issues (resetting passwords, navigating the website/application) to ensure customer happiness.Maintained above a 95% customer satisfaction rating.

Colorado Springs, Colorado, United States

Performed x-rays on patients and prioritized processing images for the doctors before the patients’ evaluation visit.Built a trusting relationship with each patient by providing a comfortable, warm environment while also ensuring they understood the treatment process.Communicated professionally with doctors and other supportive roles via email and in person to ensure proper treatment for patients.Trained 3 new employees in an understanding and compassionate manner and became a mentor for them after their training was completed.Processed patient information into the company CRM system while adhering to HIPAA laws and regulations.

Colorado Springs, Colorado, United States

Transcribed speech to text using DragonⓇ NaturallySpeaking. Actively listened to customers while simultaneously repeating what the customers said verbatim. Call center experience.

Colorado Springs, Colorado, United States

Interviewed, trained, scheduled, and managed other student employees.Set up, ran, and tore down catering events. Worked independently as well as in a team environment.Created student staff schedules, designed catering menus, and printed food labels. Experience working in a high pressure, fast-paced environment.