Ravyn Smith Email & Phone Number

Owings Mills, Md, Us

United States

Conducted daily opening and closing procedures for the spa, including but not limited to turning on/off equipment, stocking supplies and cleaning treatment rooms.§ Maintained up to date knowledge of products and services offered by the spa to make appropriate recommendations to clients.§ Help develop protocols.§ Administering services such as microdermabrasion, chemical peels, microneedling, facials, andbody waxing.§ Built long lasting relationships with clients resulting in repeat client base of 70%.§ Managed scheduling, confirming and canceling appointments.§ Ensured that equipment was properly sterilized before each use and disposed of hazardous wasteaccording to protocol.§ Conducted regular client consultations to assess needs and goals; developed customized treatmentplans based on budget and individual requirements.

Potomac, Maryland, United States

Baltimore City County, Maryland, United States

-Schedule medical and dental exams for children in out-of-home placement/foster care.- Confirm that medical/dental appointments are kept and retrieve medical/dental documentation from themedical and dental offices.-Schedule and confirm any other appointments as requested by Medical Case Managers or Program Managers. - Assist with filling, copying and other administrative needs as requested.- Utilize MATCH program database to identify and enter case related information. - Establish positive relations with medical and dental provider office staff.

-Conduct outbound calls to members for scheduling of in home visits with a Physician or a Nurse Practitioner.- Effectively respond to inbound telephone queries from members in order to resolve issues or discrepancies and explain or obtain information pertaining to aspects of their membership while providing superior customer service.- Ensure the scheduling of appointments are accurate while resolving scheduling issues or concerns.- Maintain confidentiality and adhere to requirements in accordance with HIPPA.- Multi-tasking capabilities during the processing of transactions and issue resolution.- Build and maintain strategic partnerships with external members and internal departments to maintain respectful and cohesive working relationships and resolve issues in a timely manner.

United States

-Collect blood specimens per the orders of the physicians via venipuncture.- Conduct patient interviews to gather medical history information.- Performed EKG testing analysis and documentation of medical results and records.- Follow infection-control and safety procedures in carrying daily phlebotomy functions.- Process blood specimens in preparation laboratory analysis.- Retrieve necessary medical related information while providing stellar customer service.

Towson, Maryland, United States

- Managed a team of more than 100 employees to increase employee accountability by managing daily operational activities such as, customer assistance and stock management.- Effectively respond to customer complaints and feedbacks to ensure superior customer service.- Supported General Manager in achieving company goals such as profitability, loss prevention andstaff objectives.- Optimized service procedures and enforce company policies to increase customer satisfaction.2- Motivated and inspired associates to build brand loyalty to create a positive work environment to build a cohesive team.