● Developing Standard Operating Procedures (SOPs): created comprehensive SOPs for both the operations and customer happiness sections, ensuring consistency and efficiency in service delivery.● Training and Development: trained agents on various operational aspects, customer care, and communication skills, equipping them with the necessary knowledge and skills to excel in their roles. This included delivering direct support to staff and drivers to ensure high-quality service.● CRM Development Assistance: played a key role in assisting the development and implementation of CRM systems, helping to streamline processes and enhance customer interactions.● Continuous Improvement: contributed to the ongoing improvement of training programs, adapting content to meet the evolving needs of the project and ensuring that the team remained aligned with best practices in customer service and operational efficiency.● Support and Guidance: provided hands-on support to the team, offering guidance and feedback to help them improve their performance and meet organizational goals.● Technical and Digital Training: Implemented and delivered technical and digital training programs focused on CRM systems, operational software, and digital communication tools, ensuring staff are proficient in utilizing technology to enhance customer service and streamline operational workflows.● Created engaging instructional materials, including presentations, handouts, and interactive activities, to facilitate effective knowledge transfer.● Utilized a variety of training methodologies, such as lectures, group discussions, case studies, and simulations, to accommodate diverse learning styles.

-Managed customer inquiries via phone, email and chat.-providing timely and accurate responses. -Implemented customer feedback to improve service quality and efficiency.

-Engaged with clients to address inquiries and resolve issues.-Ensuring a high level of customer satisfaction. -Collaborated with team members to organize charity events and outreach programs.

-Promoted medical products to healthcare professionals.-Highlighting features and benefits. -Conducted presentations and training sessions for new product launches.-Raising awareness of the company product. -Maintained professional relations with customers._Efficient weekly and cycle plan, Achieved monthly and annual targets. -Arrange RTDS and meetings with KOL'S, Close contact with pharmacy and daily stocks follow up.

-Actively promote and demonstrate products to customers, highlighting features and benefits to encourage purchases.-Build and maintain positive relationships with customers, answering queries and providing information about products and promotions.Sales Achievement: Meet or exceed sales targets and contribute to overall team goals through effective selling techniques.-Gather customer feedback and insights on products, competitors, and market trends to relay to the management team.Inventory Management: Assist in managing inventory levels, ensuring products are well-stocked and displays are organized.-Participate in and support promotional events, trade shows, and in-store demonstrations as needed.-Maintain accurate records of sales, customer interactions, and feedback to report to management.