• Handling Tier1 operators and Level One customers• Strengthening relationship with carriers to maximize business and increase accounts under management• Developing and implementing carrier specific account plans, strategies for improving overall customer experience to improve profitability• Carrying out case studies and account review on daily basis• Meeting and exceeding revenue and margin targets• Focused on both Wholesale and Retail business• Wide knowledge in global rates, routes, margins and revenues• Experienced in ME and Africa Region• Lots of acquaintances in the telecom field • Extending minutes and increasing volumes through deals and gentleman agreements• Traveling to meet our international customers

• Team performance supervision• Traffic care-taking • Routing management.• Capacity management.• Reporting technical issues when needed to both IT and Provisioning department and providing suggestions and solutions.• Supporting both Billing & Rates Department when needed.• Training of new employees and providing feedback to higher administration for a final decision on recruitment.• Organizing the shifts schedule in a subtle way to maintain a coherent work flow.

• Monitoring the international and national voice traffic and corresponding KPIs over the telecommunication network.• Communicating and alerting other departments whenever needed.• Monitoring the alarms generated by the network elements such as the physical memory of the IGWs, the CPU performance and the stability of the transmission links.• Ensure maximum possible service availability and performance.• Identify, categorize and respond to network problems.• Testing (Physical testing for under performing or new offered.• CDRs Analysis.• Capturing and analyzing live traces.• Executing planned outages.• Reporting to commercial department any under-performing carrier.