• Leading the migration of the company security systems to XDR and implementing SIEM to enhance threat detection capabilities.• Leading the company IT Innovation and transformation by configuring new systems to accommodate and serve business needs.• Implementing new ways for 3rd party vendors to remotely connect to the company servers and applications.• Managing all backups of all company servers and providing comprehensive user support across multiple locations, including Headquarters, Warehouses, and Shops spanning Lebanon and Iraq.• Driving technological advancements by upgrading meeting room technology and meticulously managing firewall configurations across the entire organization.• Maintaining and updating company documentation and Standard Operating Procedures (SOPs) to ensure operational excellence, while creating and implementing a new system to organize them all in a new company Wiki.

• Responsible for maintaining all company systems and servers. Including Microsoft Dynamics AX, SQL Server, WMS Server, Zabbix Monitoring, Domain Controller, VEEAM Backup Server, etc.• Maintained and supported all company devices ranging from Servers, NAS, Switches, Firewalls, Desktops, and Laptops.• Responsible for installing and configuring company-wide Remote Monitoring and Management system.• Support for all company SOPs and Approval Workflows.• Configured and maintained Fortigate firewalls across all the company.

• Leading a customer support team that instantly assisted with any customer issues related tothe Internet across the country.• Working as a technical manager for EGS (eGamingStudios, an Energy Bridge sub-company).• Worked on Mikrotik device management.• Maintained several Linux servers through VMware ESXi with network monitors such as MRTG, SmokePing, and Cacti.• Created several Python scripts for workflow automation and backup solutions.• Worked on designing country-wide Gaming Tournaments for CS:GO and PUBG, from thewebsite to the servers that players connect to.

• Performed required on-site project activities such as installation, maintenance, troubleshooting, repair, and testing of IT systems.• Installed, configured and maintained servers, PCs, printers, and network equipment such as NAS storage, Routers, Access Points, and Switches.• Setup and maintained Windows Server, Domainconfiguration, Active Directory, Policies, VMMS, Hyper-V, VMware, Replication, Domain Joining, Map drives, Cloud Antivirus and related software.• Provided back-up solutions and disaster recovery like DR Site implementation, Veeam, Symentec, Backup Exec, etc.• Configured and maintained mail systems such as Exchange on Premise, Office 365, etc.• Provided branch connectivity support for routing and tunneling connections.• Configured and maintained firewalls such as Sophos, Fortigate, etc.• Provided services and client support during IT field visits.• Diagnosed all IT related technical problems and provided the proper solution.

• Working on big data merging and backup solutions involving several servers across multiplelocations in different countries.• Working on QNAP, Synology, Cisco, Adobe CC, SonicWall, Windows Server, and MacOS.• Working as the main support for all the staff in the company.• Maintaining the company’s Microsoft 365 platform, working on Teams, SharePoint, and ActiveDirectory.• Installing and configuring cloud based and on-premises security solutions for the offices andendpoints (Acronis Cyber Protect Cloud)

• Improving their network infrastructure and backup systems.• Providing IT Support for all their employees.• Worked on setting up a Synology NAS, Wi-Fi Roaming, Cisco Meraki Configuration, andimproving their IT Room.