Rawad Zahreddine Email & Phone Number

Dekwaneh, Mount Lebanon Governorate, Lebanon

• Leading the migration of the company security systems to XDR and implementing SIEM to enhance threat detection capabilities.
• Leading the company IT Innovation and transformation by configuring new systems to accommodate and serve business needs.
• Implementing new ways for 3rd party vendors to remotely connect to the company servers and applications.
• Managing all backups of all company servers and providing comprehensive user support across multiple locations, including Headquarters, Warehouses, and Shops spanning Lebanon and Iraq.
• Driving technological advancements by upgrading meeting room technology and meticulously managing firewall configurations across the entire organization.
• Maintaining and updating company documentation and Standard Operating Procedures (SOPs) to ensure operational excellence, while creating and implementing a new system to organize them all in a new company Wiki.

Dekwaneh, Mount Lebanon Governorate, Lebanon

• Responsible for maintaining all company systems and servers. Including Microsoft Dynamics AX, SQL Server, WMS Server, Zabbix Monitoring, Domain Controller, VEEAM Backup Server, etc.
• Maintained and supported all company devices ranging from Servers, NAS, Switches, Firewalls, Desktops, and Laptops.
• Responsible for installing and configuring company-wide Remote Monitoring and Management system.
• Support for all company SOPs and Approval Workflows.
• Configured and maintained Fortigate firewalls across all the company.

Baabda District, Lebanon

• Leading a customer support team that instantly assisted with any customer issues related tothe Internet across the country.
• Working as a technical manager for EGS (eGamingStudios, an Energy Bridge sub-company).
• Worked on Mikrotik device management.
• Maintained several Linux servers through VMware ESXi with network monitors such as MRTG, SmokePing, and Cacti.
• Created several Python scripts for workflow automation and backup solutions.
• Worked on designing country-wide Gaming Tournaments for CS:GO and PUBG, from thewebsite to the servers that players connect to.

Jall Ed Dib, Mount Lebanon, Lebanon

• Performed required on-site project activities such as installation, maintenance, troubleshooting, repair, and testing of IT systems.
• Installed, configured and maintained servers, PCs, printers, and network equipment such as NAS storage, Routers, Access Points, and Switches.
• Setup and maintained Windows Server, Domainconfiguration, Active Directory, Policies, VMMS, Hyper-V, VMware, Replication, Domain Joining, Map drives, Cloud Antivirus and related software.
• Provided back-up solutions and disaster recovery like DR Site implementation, Veeam, Symentec, Backup Exec, etc.
• Configured and maintained mail systems such as Exchange on Premise, Office 365, etc.
• Provided branch connectivity support for routing and tunneling connections.

• Working on big data merging and backup solutions involving several servers across multiplelocations in different countries.
• Working on QNAP, Synology, Cisco, Adobe CC, SonicWall, Windows Server, and MacOS.
• Working as the main support for all the staff in the company.
• Maintaining the company’s Microsoft 365 platform, working on Teams, SharePoint, and ActiveDirectory.
• Installing and configuring cloud based and on-premises security solutions for the offices andendpoints (Acronis Cyber Protect Cloud)

Mtaileb, Mount Lebanon, Lebanon

• Improving their network infrastructure and backup systems.
• Providing IT Support for all their employees.
• Worked on setting up a Synology NAS, Wi-Fi Roaming, Cisco Meraki Configuration, andimproving their IT Room.

Bachelor Of Science - Bs, Information Technology

Education record

Life Sciences