Rawan Hamdan Email & Phone Number

Kuwait

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responsible of handling complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience. In addition to attracting potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.

Lebanon

• Deliver outstanding service by greeting and servicing all visitors.• Deliver business goals that are defined with the Store Manager (Customer Experience, Sales, and KPIs).• Satisfy Customer's needs with cross-selling products.• Update management with any issues that need to be solved to deliver customer experience and results (Trends, stock, tidiness...).• Guarantee the brand's standards as defined in Store Book and as explained by the Store Manager.• Contribute to maintain qualitative standards in terms of image (layout, merchandising and proper housekeeping of the Store and quality standards of the brand's customer care.• Guarantee the constant updating on market trends.Greet customers and ensure that they are served by shop staff in a timely manner and in compliance with quality and customer service standards.• Ensure proper implementation of company policies and procedures for operational effectiveness• Control merchandising of products in order to optimize sales and ensure it is in line with brand image and standards• Monitor stock levels on a continuous basis, maintain inventories and re-order merchandise when needed in order to ensure adequate stocks and maximum range and size availability at all times