Rawan Serna Email & Phone Number

• Product owner for our Salesforce platform at Visiting Media. I report to a number of stakeholders who work inside of Salesforce each day. I balance and prioritize their unique problems in tandem with the development.
• Collaborated to refine our overall product process and workflow.
• Initiated the user testing framework to connect to our users and ensure we solve the right problems.
• Gather feedback, analyze data, and execute research to better inform product roadmaps.

User-Centered Research & Discovery, Solution Framing, Roadmap Creation & Backlog Management with product manager/ coach, Kate Griggs. Through weekly meetings, Kate prepared me to conduct a product management case study on the health and fitness app, Tone It Up. My case study displays a deep understanding of the following:- Product market exploration:​.

San Francisco Bay Area

• End-to-end catering management: initial inquiry to post-event analysis.
• Crafted strategic contracts to achieve customer event visions with cost control & budget transparency- Client-centric discovery process to align on end goals, determine success criteria & set expectations- Custom.
• Arranged detailed banquet orders with customer-focused attendee outcomes- Day-of operational instructions & kitchen purchasing quantities distributed to catering teams- Menu customization for flexible diets &.

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

• Worked with local wine, beer, and liquor representatives to ensure we didn’t run out of product while monitoring demand.
• Assisted the manager in any miscellaneous tasks he needed including writing emails, organizing local hotel delivery, assisting with shipments, and more.
• Trained multiple employees on systems and registers.

Greater New York City Area

• Provided guests with an enjoyable experience during breakfast each morning.
• Built relationships with returning guests at the hotel and made them feel at home.
• Responsibilities included: placing orders, serving, preparing food, and assisting all guests in any additional services they may need during the duration of their stay.

Greater New York City Area

• Detailed planning & execution for Formals, Chapter & New Member events.
• Venue & vendor selection, including price negotiations- Food, flowers, lights, music, etc.- Worked within National council budget allotment to keep events free for dues-paying members
• Crafted detailed day-of event itineraries
• Enforced local, state and university policies as VP of Standards

San Francisco Bay Area

• Food runner/ server position for a known sports bar and restaurant in union square.
• Worked through sporting events, wedding parties, and rush hours in a fast pace environment.

Greater New York City Area

• Worked with children at a young age to help develop their core learning skills while also providing them with support and needed attention.
• Learned the importance of a routine schedule and how vital it is to follow a step-by-step lesson plan.

San Francisco Bay Area

• Worked as a cashier and learned customer service skills, patience, and normal food industry operations.
• Balanced my time through several different tasks while learning how to work under pressure.